F:\Movies\ < Your Movies Library?
…Documentary\ <— Nest? Or is it another Movies Library?
…An Honest Liar (2014)\ <— More Nests? a good folder name
…An Honest Liar (2014).mkv <---- a good file name
Create a New Movies Folder:
F:\Movies 2
Do not yet create a new Movie Library.
Move:
An Honest Liar (2014)
…An Honest Liar (2014).mkv
out of it’s current location to F:\Movies 2.
Update Original Library, Empty Trash, Clean Bundles.
Make sure An Honest Liar is gone.
Create a New Movie Library. Aim it at:
F:\Movies 2\
Save.
Wait a couple of minutes then grab new logs and post them with the message that explains what happened when you did the above.
Yes my library “movies” is pointed at “F:\Movies”, I’ve not added each nested folder. Under “F:\Movies” I have subfolders from genera, Documentary is one of them. Each film has its own sub folder (nest). All the “An Honest Liar (2014)” directory contains is the MKV itself, no other folders. Some films do have further sub folders for subtitles but again I follow the Plex naming convention here.
I’ve followed the steps. the film disappeared, came back in “movies 2” (but does not show in ‘Recently added’ - is that correct?) it popped up with the “downloading metadata” icon and notice which went. I waited 10 minutes and again no metadata on the film in Plex, no movie poster and the background is a still from the video not an image like the others.
Attached are the logs.
No, it definitely should have shown in recently added - 'cause, well… it was recently added since we whacked it’s bundle (I hope).
Now we get to call in some log readers:
@astrofisher and/or @OttoKerner
We have a new library and in it is an actual compliant folder/file name - so now the investigation really gets started…
BTW - my interests pretty much start and end with that Plex Media Scanner log. If you want to see some out of compliance items just take a stroll down through that part of town, but I wouldn’t go down there in the dark.
lol
I do not ‘move’ any of my movies and it still refuses to update. The only way I can get some of them to update is by manually refreshing every movie. This is ridiculous.
All of my movies have the same title as they did before. Plex was able to find all the metadata fine. The new update still doesn’t find any of the content. When is there going to be a fix for this?
@JuiceWSA said:
BTW - my interests pretty much start and end with that Plex Media Scanner log. If you want to see some out of compliance items just take a stroll down through that part of town, but I wouldn’t go down there in the dark.
Well The agent logs say that it can’t access a file. I wonder if we have some kind of locking. It seems to indicate that the agents finds the movie, knows that the meta data needs creating/updating but for whatever reason it cannot.
I followed F:\Movies 2\An Honest Liar (2014)\An Honest Liar (2014).mkv]. Good name, good match and then I saw the following in the agent logs.
2017-02-18 22:05:29,252 (1b38) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.imdb://tt2246565?lang=en
2017-02-18 22:05:29,253 (1b38) : ERROR (model:205) - Cannot read model from E:\PlexAppData\Plex Media Server\Metadata\Movies\5\9dba30a2f8b479f7f51a749dcfbbdf654fadff0.bundle\Contents\com.plexapp.agents.imdb
I would try clearing the imdb and tmdb caches and perform the Plex Dance with that movie.
Clearing Plugin/Channel/Agent HTTP Caches
Since this is a documentary, you probably won’t get a match using the Plex Movie agent.
Try a manual ‘match’ with the ‘TheMovieDatabase’ agent instead.
I do get a automatic match with poster, metadata and extras with that movie using the Plex Movie agent. However, I see the same error in my log that I saw in yours. So that looks like a red herring.
Hi,
@OttoKerner @astrofisher - thanks for your replies. I’ve tried both of your before but I’ve done so again . The steps I did were:
Deleted cache files
Performed the plex dance
No metadata downloaded (although now it appears in recently added)
Manually matched
No metadata downloaded
Logs attached.
Whats up next?
I see that you have Plex data on E:\PlexAppData\Plex Media Server\
Anything out of the ordinary about that drive? Network drive? ReFS? Drive Pool?
I cannot find the place in your logs where you performed the Plex dance on this movie. They are swamped with messages from a complete tv show refresh and also a photo library update.
Don’t attempt to update one library while another library update or refresh is still in progress.
@astrofisher said:
I see that you have Plex data on E:\PlexAppData\Plex Media Server\
Anything out of the ordinary about that drive? Network drive? ReFS? Drive Pool?
Nope, its a standard 1TB spin drive thats installed on the PC. its just that the data gets a bit big and the OS is on an older SSD thats only 128GB. With the other things installed it started to run out of space.
@OttoKerner said:
I cannot find the place in your logs where you performed the Plex dance on this movie. They are swamped with messages from a complete tv show refresh and also a photo library update.
Don’t attempt to update one library while another library update or refresh is still in progress.
I does that automatically after I finished the update of the other library. its annoying and I’m not sure how to stop it. Anyway new log attached just after a manual match
@BigHowski said:
@astrofisher said:
I see that you have Plex data on E:\PlexAppData\Plex Media Server\
Anything out of the ordinary about that drive? Network drive? ReFS? Drive Pool?
Nope, its a standard 1TB spin drive thats installed on the PC. its just that the data gets a bit big and the OS is on an older SSD thats only 128GB. With the other things installed it started to run out of space.
@OttoKerner said:
I cannot find the place in your logs where you performed the Plex dance on this movie. They are swamped with messages from a complete tv show refresh and also a photo library update.
Don’t attempt to update one library while another library update or refresh is still in progress.
I does that automatically after I finished the update of the other library.
You might wanna disable ‘automatic library update’ until you have found out what causes the time stamp of all your media folder to change.
While I did not find anything obviously wrong in the logs regarding to your original issue, I see you have something problematic in your folder organisation:
You have a documentary series folder under
F:\TV\Archive\Documentary
I assume there is a tv show library pointing there.
But then at the same time there is a deeper series folder hierarchy at
F:\TV\Archive\Documentary\Derren Brown\Series\
This won’t work (or will at least produce strange side effects), even if you have a separate library pointing to this folder, because it is already contained in the other series hierarchy above.
And every scan appears to update this sub-hierarchy of folders again and again.
How many tv show libraries do you use? I assume there are quite a few.
Then there are some lonely subtitle files which are not useful unless they get renamed a bit
Game of Thrones\Season 2\Subs\English For Non-English Dialogue\GoT S02E01 The North Remembers 720p.English (Forced).srt
should be
Game of Thrones\Season 2\file_name_of_the_video_file.eng.forced.srt
see https://support.plex.tv/hc/en-us/articles/200471133-Adding-Local-Subtitles-to-Your-Media
You should give Filebot a chance to improve your file name conformance.
@OttoKerner
Hi,
Thanks for your continued help.
I only have one TV library but due to Plex not being as robust with TV shows I added each “root” directory on its own which works fine. The Derren Brown stuff in not on the TV database so I’m OK with them not being matched - I understand Plex can’t match it if its not there. I don’t really have any issues with TV shows that I can’t fix myself - i realise its not perfect but I’m ok with it and tidying up subs and the like are not that important.
If you can’t find anything in the logs, could be loop back to the agent logs? Do you have any idea what might be causing the read errors? Could I put XML from a working box in the folders and will it read that?
@BigHowski said:
I added each “root” directory on its own which works fine.
Could you explain a bit more detailed?
This could give you trouble if done wrong.
If you can’t find anything in the logs, could be loop back to the agent logs? Do you have any idea what might be causing the read errors?
Have you ever started Plex Server ‘as Administrator’ ?
Then the **** is hitting the fan.
Could I put XML from a working box in the folders and will it read that?
No.
Hi,
in an attempt to fix this I did the plex dance and now most of my movies have lost their metadata. Is it worth a re-install of plex?
The movies without metadata still ‘matched’ or are they unmatched?
(you can tell whether the menu under the ellipsis [ . . . ] contains either ‘Match’ or ‘Fix Match’ )
Still matched, gave it over 4 hours as well to make sure that it was not something like plex being slow. No activity was being recorded. Seemed to remember which ones I’d watched though. At this point I’m wondering about a re-install. Will that clear all metadata and caches for me or is that something I’d have to do manually?
@BigHowski said:
Still matched,
OK, this means that the movie was recognised correctly.
So it may be something with the metaddata download.
Are you using ‘Plex Movie’ or TMDB as your primary metadata agent?
Plex Movie metadata are proxied through plex.tv, whereas TMDB’s are not.
If you use TMDB and you ‘danced’ dozens or even hundreds of movies, you might have run into an ‘abuse’ limiter which prevents you from downloading more for a certain period (usually 12 or 24 hours).
At this point I’m wondering about a re-install. Will that clear all metadata and caches for me or is that something I’d have to do manually?
As long as you don’t delete anything ‘by hand’ and
don’t use 3rd party uninstaller software like ‘Revo uninstaller’ or similar
the Plex data should be retained.
