I’ve encoded and over written it 3 times and Plex just can’t see it. What am I doing wrong?
Keeps naming it Cymbeleen or something like that, and then it just vanishes.
while you see the file, or if you have another way of looking at it directly, Look at the metadata tags inside the file. This is usually the problem.
MP4 files can have strange / malformed titles & other tags. When PMS sees these tags in the “Title” field, it will use it and search for it. While you began with the valid name, the invalid name in the file has taken over.
If you are uncertain, go to settings - server - help - download logs. It will present you with a ZIP file you can attach here with your next post and we’ll see exactly what PMS is doing with it.
Is this right?
2017-04-10 01:53:57,608 (2f08) : INFO (core:349) - Starting framework core - Version: 2.6.3, Build: 4b377d2 (Sun Apr 02 11:38:07 UTC 2017)
2017-04-10 01:53:57,608 (2f08) : DEBUG (core:361) - Using the elevated policy
2017-04-10 01:53:57,609 (2f08) : DEBUG (core:450) - Starting runtime component.
2017-04-10 01:53:57,614 (2f08) : DEBUG (core:450) - Starting caching component.
2017-04-10 01:53:57,615 (2f08) : DEBUG (core:450) - Starting data component.
2017-04-10 01:53:57,615 (2f08) : DEBUG (core:450) - Starting networking component.
2017-04-10 01:53:57,617 (2f08) : DEBUG (networking:284) - Loaded HTTP cookies
2017-04-10 01:53:58,022 (2f08) : DEBUG (networking:452) - Setting the default network timeout to 20.0
2017-04-10 01:53:58,023 (2f08) : DEBUG (core:450) - Starting localization component.
2017-04-10 01:53:58,023 (2f08) : INFO (localization:409) - Setting the default locale to en-us
2017-04-10 01:53:58,023 (2f08) : DEBUG (core:450) - Starting messaging component.
2017-04-10 01:53:58,023 (2f08) : DEBUG (core:450) - Starting debugging component.
2017-04-10 01:53:58,025 (2f08) : DEBUG (core:450) - Starting services component.
2017-04-10 01:53:58,025 (2f08) : DEBUG (core:450) - Starting myplex component.
2017-04-10 01:53:58,025 (2f08) : DEBUG (core:450) - Starting notifications component.
2017-04-10 01:53:58,096 (2f08) : DEBUG (accessor:68) - Creating a new model access point for provider com.plexapp.agents.fanarttv in namespace ‘metadata’
2017-04-10 01:53:58,184 (474) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/system/messaging/clear_events/com.plexapp.agents.fanarttv’
2017-04-10 01:53:58,184 (2f08) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes’
2017-04-10 01:53:59,107 (2a3c) : DEBUG (services:265) - Plug-in is not daemonized - loading services from system
2017-04-10 01:53:59,107 (2f08) : DEBUG (runtime:1117) - Created a thread named ‘load_all_services’
2017-04-10 01:53:59,108 (2f08) : DEBUG (runtime:1117) - Created a thread named ‘get_server_info’
2017-04-10 01:53:59,108 (2f08) : DEBUG (core:150) - Finished starting framework core
2017-04-10 01:53:59,108 (2f08) : DEBUG (core:560) - Loading plug-in code
2017-04-10 01:53:59,186 (2f08) : DEBUG (core:566) - Finished loading plug-in code
2017-04-10 01:53:59,186 (2f08) : DEBUG (messaging:69) - Exposing function AlbumPosters for remote access
2017-04-10 01:53:59,186 (2f08) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2017-04-10 01:53:59,186 (2f08) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2017-04-10 01:53:59,313 (2a3c) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_’
2017-04-10 01:53:59,410 (2a3c) : DEBUG (services:362) - Loaded services
2017-04-10 01:53:59,413 (fc4) : DEBUG (services:438) - No shared code to load
2017-04-10 01:53:59,430 (2f08) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_’
2017-04-10 01:53:59,430 (1ef0) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400’
2017-04-10 01:53:59,434 (1ef0) : DEBUG (core:538) - Machine identifier is f55753f1a02b1ba6968a7eab689f4aa699db05aa
2017-04-10 01:53:59,436 (1ef0) : DEBUG (core:539) - Server version is 1.5.3.3580-4b377d295
2017-04-10 01:53:59,444 (2f08) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2017-04-10 01:53:59,446 (2f08) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2017-04-10 01:53:59,447 (2f08) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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_’
2017-04-10 01:53:59,454 (2f08) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2017-04-10 01:53:59,456 (2f08) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Artist’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2017-04-10 01:53:59,456 (2f08) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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’
2017-04-10 01:53:59,464 (2f08) : DEBUG (agentkit:1115) - Creating new agent class called FanartTVAgent
2017-04-10 01:53:59,464 (2f08) : DEBUG (agentkit:933) - Updating agent information: [{‘media_types’: [‘Movie’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.imdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘TV_Show’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.thetvdb’, ‘com.plexapp.agents.themoviedb’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Artist’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}, {‘media_types’: [‘Album’], ‘accepts_from’: None, ‘fallback_agent’: None, ‘contributes_to’: [‘com.plexapp.agents.lastfm’], ‘languages’: [‘xn’], ‘persist_stored_files’: True, ‘version’: 0, ‘primary_provider’: False, ‘prefs’: True, ‘name’: ‘Fanart.tv’}]
2017-04-10 01:53:59,466 (2f08) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X0FnZW50U2VydmljZTpVcGRhdGVJbmZv/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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’
2017-04-10 01:53:59,476 (2f08) : INFO (core:611) - Started plug-in
2017-04-10 01:53:59,476 (2f08) : DEBUG (socketinterface:160) - Starting socket server
2017-04-10 01:53:59,476 (2f08) : DEBUG (runtime:1117) - Created a thread named ‘start’
2017-04-10 01:53:59,477 (2f08) : INFO (socketinterface:184) - Socket server started on port 52601
2017-04-10 01:53:59,477 (2f08) : INFO (pipeinterface:25) - Entering run loop
2017-04-10 01:53:59,477 (2f08) : DEBUG (runtime:717) - Handling request GET /:/prefixes
2017-04-10 01:53:59,479 (2f08) : DEBUG (runtime:814) - Found route matching /:/prefixes
2017-04-10 01:53:59,479 (2f08) : DEBUG (runtime:924) - Response: [200] MediaContainer, 152 bytes
That’s part of what I need to see but I need to see all of it.
In PMS, (graphical browser UI) go to Settings - Server - Help - click **Download Logs **
It will give you a ZIP file. That’s the file I need to see.
In the reply window, you’ll see the ‘document’ icon ^^, click and attach the ZIP file there. Let it upload, then Post your reply
See if this is correct
You are not following the guidelines.
Read this - https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files
Use tools such as these to aid you in conforming your library - https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot
Apr 10, 2017 02:14:27.726 [9664] DEBUG - Adding file for scanner: G:\Movies\Purge Anarchy.m4v
Apr 10, 2017 02:14:27.726 [9664] DEBUG - Adding file for scanner: G:\Movies\The Purge Anarchy.m4v
Apr 10, 2017 02:14:28.069 [9664] DEBUG - Skipping over directory '', as nothing has changed; removing 876 media items from map.
Should be one entry such as this
The Purge Anarchy (2014).m4v
Pref in its own subfolder
G:\Movies\The Purge Anarchy (2014)\The Purge Anarchy (2014).m4v
Since it most likely has been mislabeled by Plex (and perhaps been bundled together with some other movie), you might have to do a Plex Dance to erase it from the database and start over. So, do the Plex Dance and rename as described here - https://forums.plex.tv/discussion/comment/908454/#Comment_908454
I added (2014) and that fixed it. Thank you!
