server Version#:4.108.0
Player Version#:plexamp 4.8.4
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Hello, i don’t know the exact date, but in the middle of summer, July maybe, plex app and plexamp app was not accessible outside of my network, after about a week, some plex server updates, and local network restarts, the plex app started working, but plexamp, never worked again, first i thought that there’s an issue with my local network/firewall, and since I didn’t have the time to troubleshoot I left it like this, but now, after several hardware updates on my network/server/firewall, I’ve noticed that plexamp is not accessible only on my mobile data, internet service provider, if I start any VPN app on my phone/tablet, plexamp is accessible outside of my network, after noticing that, I asked the support of my cellular service provider, who replied very quickly with the issue
From my limited knowledge about this, and the answer from my Mobile ISP, there seems to be an issue with the plex DNS, is there something I can do to make plexamp work again outside of my network?
Hello, I don’t know how to extract the logs for plexamp only, or fiind the plexamp logs, but I don’t know if this helps, the app on my phone or tablet, doesn’t load any data from the library when connected to my mobile data, but as soon as I connect to any WiFi network or other mobile data provider, the app is populating with my library.
“ it is DNS problem, but not of our servers, it is actually of the authoritative servers in the plex.direct area, as can be seen in the following link:
Warning: Received Non-Authoritative (lame) Answer from: ‘ns1-plexdirect.plex.bz’
The problem is that the authoritative server for the plex.direct server does not set the AA bit (authoritative answer) and therefore, our servers reject the answer. We cannot set our servers to accept responses from unknown sources.
End quote.
After i found out that the problem is only in my provider network, this is the first thing i tried, to change the dns, but this is a no go on iPhone, or at least, i didn’t find an option to change this.
Nov 07, 2023 19:07:23.043 [Javascript] INFO - DEVICE: Server connection worked for MyCloud ~ https://188-26-244-216.85dc950dd1a34b7cbfa64c9cf02c8f1b.plex.direct:32400
That’s mainly because I use a vpn when trying to connect outside my network, but to be clear, can you confirm that the dns issue is fixed, should I return to my isp with other requests, or network check?
The Plexanp operates exclusively when is connected to the local network, and it does not function when switched to mobile data. I think there is a DNS issue. (something related with HTTP status -6)
Nov 12, 2023 23:53:19.285 [Javascript] WARNING - DEVICE: Server connection https://172-104-139-30.fa4e0d5d5c694d64aa9dad830fb3d4a2.plex.direct:8443 didn't work for MacBook Pro - Vlad: HTTP status -6
