Plexamp stops playing music randomly

Plex Labs
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1

I use Plexamp to queue up a bunch of music and let it play but the server/Plexamp will stop playing music randomly. Sometimes it will be after one track, sometimes it might stop after playing several tracks. There is no pattern that I can see. This happens regardless of if I use Plexamp on my phone (a Samsung S24) or if I use the Plexamp desktop app.

Today Plexamp decided to stop after ~1.5 hours:

@ 14:24: rebooted server
@ 14:25: rebooted my phone
@ 14:32: launched plexamp on my phone, queued up several albums, and started playing some music
@ 15:55: music stopped part way through an album

Server Version#: 4.41.7.9823
Player Version#: 4.12.3 (Plex Amp on a Samsung S24)

Logs: Plex Media Server Logs_2025-06-04_16-00-26.zip (4.1 MB)

Any help to troubleshoot/fix this issue would be greatly appreciated because I’m not sure what to look for in the logs.

1 Like
2

Please send the Plexamp logs right after it stops, not the server logs, and we’d be happy to help!

3

Hello elan, thank you!

Here are the logs from right after it stopped. These are the logs for Plexamp from my phone:
28494472806599.zip (130.4 KB)

5

I am having the same problem on my iPhone IOS it won’t play on the app but will play on the web player and TV app but will not play music on my phone app. I’ve already rebooted both the server and my phone, logged out and back in, and even re-downloaded the app but the issue still persists. Just wanted to let you know that I’m still having music playback problems on my phone

6

Please upload Plexamp logs after having the issue.

7

Hi @elan I have had a look at the logs and it looks like the culprit might be line 9042 in Plexamp.2.log:

Jun 04, 2025 15:54:57.297 [Javascript] INFO - Player: State transition playing -> stopped for source wmw2dgpostazhvoo4888foar ID undefined.

Although I am not sure what this means? Are you able to please give me some guidance on what this means and how I can resolve the issue?

8

Just to clarify, it looks like you are controlling another player (casting) with your phone. It is that player which is stopping, and we would need logs from it to understand what’s happening.

What kind of player are you controlling, it looks like something called “HTPC” but I don’t know what app that is?

9

Hi @elan That is correct, I am using the Plexamp app on my phone to cast to Plex HTPC which is running on my media center PC (a Windows 11 machine), named HTPC (I know 0 points for imagination).

Here are the Plex HTPC app logs from my media center: PlexHTPC-logs.zip (1.5 MB)

10

I apologize, I can’t provide support for Plex HTPC as I’m not familiar with it. For rock solid music playback on a PC, use Plexamp and cast to it.

11

@elan thank you for your advice. I will implement your solution and see how it goes.

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