PlexConnect on ATV3 with 7.5 software (no jailbreak) not working

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1

Just recently learned about Plex so I decided to install Plex Media Server on a Windows 10 (64-bit) laptop and it’s up and running. I have an AppleTV 3 2013 (A1469) with 7.5 (8097) software so I installed PlexConnect on both the Win10 laptop and the ATV3 following the no jailbreak install guide in the link below. Everything is setup, Win10 laptop and ATV3 are connected thru PlexConnect, I logged in to my Plex account on the ATV3 Plex app (hijacked Trailers app). However, the ATV3 Plex app shows a blank library. Has anyone experienced the same issue and was able to resolve it?

2

Thanks for the clear description. Can you pls post the following files :

  • PlexConnect.log
  • Settings.cfg

Please note that sometimes Windows uses port 80 for IIS, you need to disable IIS or make it use another port.

3

Internet Information Services is disabled so I don’t think it’s the cause.

Settings.cfg below. PlexConnect.log attached.

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
intercept_atv_icon = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
use_custom_dns_bind_ip = False
custom_dns_bind_ip = 0.0.0.0
hosttointercept = trailers.apple.com
icon = movie-trailers
certfile = ./assets/certificates/trailers.pem
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
fanart_quality = High
loglevel = Normal
logpath = .

PlexConnect.log (2.0 KB)

4

PlexConnect finds your PMS (Plex Media Server) using GDM but not through plex.tv. I’ve never seen this. Do you have remote access enabled in PMS ?

Otherwise you can logoff PlexConnect from plex.tv and authorize 192.168.178.1/24 (see Q7 in FAQ)

5

Yes, remote access is enabled in PMS. Do I need to disable it?

I’ll try your suggestion tomorrow, it’s already late here. But just to confirm what you want me to do:

  1. In the ATV3 PlexConnect (hijacked Trailers), log out from my Plex account, then close ATV3 PlexConnect.
  2. In my PMS Settings, authorize the IP of the machine where PlexConnect is running and the IP of the ATV3
    192.168.178.26,192.168.178.30
    and save changes.

After doing these, when I open ATV3 PlexConnect, I should be able to access my PMS library without logging in to my Plex account?

6

It should work, yes, although this is not the recommended setup. PlexConnect is searching for PMS in ip 192.168.178.26 when logged in to plex.tv but does not find it. Maybe a firewall is blocking it. So let’s try GDM.

7

Did the following:

  1. Disabled remote access.
  2. In the ATV3 PlexConnect (hijacked Trailers), logged out from my Plex account, then closed ATV3 PlexConnect.
  3. In my PMS Settings, authorized the IP of the machine where PlexConnect is running and the IP of the ATV3
    192.168.178.26,192.168.178.30
    and saved changes.
  4. Opened ATV3 PlexConnect.

ATV3 PlexConnect shows “Plex Media Servers: 1” but nothing shows up under Library.

8

This time I need loglevel = High logs

9

Set loglevel = High in Settings.cfg
Attached is the PlexConnect.log after running PlexConnect.py on the laptop and opening ATV3 PlexConnect

10

What do you have running on 192.168.56.1 ? PlexConnect finds a Plex Server on 192.168.56.1. This way PlexConnect will consider PMS a remote server and your libraries will probably appear as “shared libraries”.

11

Checked ipconfig and found that 192.168.56.1 is the IP of Ethernet adapter VirtualBox Host-Only Network. I use VirtualBox for a virtual machine but PMS is installed in Windows 10.

Settings.cfg shows that the IP of PMS is:
ip_pms = 192.168.178.10

12

I figured it out!
Disabled Ethernet adapter VirtualBox Host-Only Network in my Network Settings.
Restarted PMS.
And my ATV3 is now able to access my PMS library.
Thanks a lot for your help in troubleshooting, moody_blue!

13

Good. Now you can return to your original PMS/PlexConnect setup.

Installing PMS in a machine with several ethernet adapters (real and/or virtual) is possible but you must define the preferred network interface (see this support article)

14

Thank you again for this extra info, it is very helpful. I cannot permanently disable the virtual ethernet adapter because it is used by my VM. You’re awesome!

15

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