I switched to immich for photos as well. It’s pretty solid, even in its infant stages. I think it is rather sad to see @elan’s attitude toward the whole thing. It’s not like you are doing us a favor to look at this and fix it. We paid for this “lifetime” subscription with the understanding that we would have software that is worked on and bugs reported fixed. I don’t do this in any kind of “free”, “open” software … I understand it is best effort. This is not. Plex is a commercial enterprise. Anyway…here we are.
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I told you that Plex was dead but they scolded me ahahhaha
For those affected by this bug, you can hold the Linux version of Plex at the unaffected version until the fix is released::
wget https://downloads.plex.tv/plex-media-server-new/1.40.3.8555-fef15d30c/debian/plexmediaserver_1.40.3.8555-fef15d30c_amd64.deb
sudo apt install ./plexmediaserver_1.40.3.8555-fef15d30c_amd64.deb
sudo apt-mark hold plexmediaserver
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I can confirm this work-around works for the reported issue. Obviously, being a 7-month old release, some things I assume are “newer”, won’t work, like “Rentals on Plex”, but I don’t use that feature.
For those using docker, the tag is: 1.40.3.8555-fef15d30c
Much thanks, @Rob-Mason
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Today AGAIN a Plex for PC update. And guess what? STILL NOT FIXED. Come on Plex !!!
I’m sure there are factors we aren’t aware off, but I’ve started having other reliability issues like problems streaming live TV that was never a problem in the past so I’m starting to look for other alternatives.
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Looks like I’ll not be updating then, I’m still on a pre-July release.
I’m afraid I have to add myself to the list of individuals affected. I can also confirm that refreshing the web browser in the web client fixes things in that folder, but opening any other folder triggers the error again.
Let me know if you need any more logs or help reproducing the issue.
Best Regards,
Nick
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Any chance of a progress report on this? I know I said that some bugs are harder to squash than others, but this is starting to head into the realms of the silly. Another server update today but the bug still persists.
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Looks like another release is on the way with no fix. There is no sign of this issue in the Beta PMS announcment ‘fixed list’.
Please fix this!!
I have this too, even when I do the plex dance, optimize, rebuild, whatever. Can’t make it go away.
Would you have the link for redhat based linux OS?
Plex Media Server Logs_2025-03-11_20-11-35.zip (1.5 MB)
plexmediaserver-1.41.4.9463-630c9f557.x86_64.rpm
kernel-ml 6.13.6-1.el9.elrepo.x86_64
AlmaLinux release 9.5 (Teal Serval)
xfs filesystem
Error on entering 2 level deep photos folders, soft locks up webclient (refresh sometimes shows content on 2nd attempt), locks up android client (silently, just returns back to home after delay). Today I noticed it did it on a album in music, was usually only on photos. Blew away database and re-scanned from scratch. Reproducbale each and every time, happy to send any log you require.
Thanks! I found 1.40.1 and all my problems went away. Will update to this. Shame I did’nt find your post earlier, would have saved me a lot of time messing with the DB.
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How many people are not updating as a result of this issue? I think we’ve had about 12 releases of Plex Server since this issue was introduced and there is no sign of a fix.
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Walking into this issue for months now, figured my database was corrupt… Had to completely start over and only then stumbled upon this topic.
How is this not fixed yet Plex? Come on I haven’t been able to use my photo library for months… What did I pay for?
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“What did I pay for?” that is the question … isn’t it … but, at the same time, as far as Plex being dead… “we were wrong then, we are wrong now” (the Cofounder) … so I don’t know, that would be a good question to be answered.
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Thank you Annybs. Your local work-around does indeed work. Going into the timeline and scrolling to the bottom does fix it for the browser I’m using. No need to drag slowly. Just drag the timeline to the bottom. This only works for the latest session. If I close my browser tab and reopen it, the problem resurfaces and I have to do the “fix” again.
This leads me to a suspicion. This only happens with a group of videos. There’s a group of videos on the bottom of the timeline are bunched together at 1970. Maybe it’s one of these “dates” that the Plex date algorithm is choking on and they really aren’t 1970 but shows as default. I’m going to experiment and add various videos back slowly to another folder and see.
Anyway, thank for this workaround!
