This did not work for me. Wish I could get to work. I have used Plex for server years but, was having numerous issues, so rebuilt my server from scratch. Initially, it would download posters and information but, for only some of my files which are named correctly. After trying refresh on each individual items in my library, it still would not download any new posters or information.
I too can only see the Services.bundle. At one time it was possible to manual add which on line data bases would be contacted for metadata but, looks like this feature was removed some version back. For TV shows the defaults were thetvdb.com and for movies it was IMDB.com. I can access both of these sites from my server with no problem.
@neechi, I tried reinstalling as well, with actually worse results now- none of my older files that had successfully downloaded metadata in the past are retrieving matches. I even pulled the drive from my router and attached directly to the computer, but that hasn’t improved anything either.
Is this the expected behavior for Plex now? If so, it seems like that Plex Pass subscription may have been a mistake…
@eleven_eleven@mac.com said:
Is this the expected behavior for Plex now? If so, it seems like that Plex Pass subscription may have been a mistake…
yeah it’s really frustrating. strange considering everything used to work fine until ~1mth ago. Also TV shows still work appropriately which leads me to believe its an issue with TMDb?
@eleven_eleven@mac.com said: @neechi, I tried reinstalling as well, with actually worse results now- none of my older files that had successfully downloaded metadata in the past are retrieving matches. I even pulled the drive from my router and attached directly to the computer, but that hasn’t improved anything either.
Is this the expected behavior for Plex now? If so, it seems like that Plex Pass subscription may have been a mistake…
This is far from ideal but I’m sort of getting them to work by going to the movie > Match > Search Options > Agent > Plex Movie > select the right hit (they take a long time to appear) > Refresh (you have to wait a while;e then it appears)
after updating to yesterday’s release [1.4.3.3433-03e4cfa35] i was hoping to finally see metadata coming in, but there was no change. i opted to go nuclear and rebuild my server, still no change. finally - since this issue is so incredibly strange (no metadata retrieved, but otherwise Plex is performing flawlessly) - i thought to disable **ipv6 **on my wireless router. after a reboot, metadata was retrieved quickly and correctly as before.
making a semi-educated guess, i think 1.3.4… and beyond to-date broke metadata retrieval when ipv6 enabled. to make matters worse, ipv6 is surprisingly tricky to disable under the macOS hood, and i’m not sure if simply (somehow) disabling it on my PMS CPU only would work? for now, i had to do it globally and entirely disable it at the router level.
I’m seeing the same behavior. Movie metadata (and more broadly, movie matching) doesn’t seem to work at all. When I try to manually search for a movie to match, results are always blank.
+1 started having this problem this week . Rebuilt plex server and now ZERO episode data. Disabled IPV6 on linux server. That did not make a difference.
I’m having the same problem but I run multiple Plex Servers and the windows one works fine. It’s only the mac one that is having the issue, so I don’t think it’s an ipv6 issue. Also, it seems to only be for tv shows for me AND if I remove the show from the library and copy it back, it’ll typically get the metadata, just not on the first try.
