PMS-SHUTDOWN.MSI Error / FIXED!

Plex Media Server Desktops & Laptops
1

So Plex would not update due to “pms-shutdown.msi” I did use Revo Uninstaller to cleanup the registry. I also manually searched after a reboot for 'Plex" in the registry. I now am unable to re-install the Plex Server. Can anyone point me in the right direction please.

Thanks
Javier

Here are the logs.

[2B4C:2B48][2017-07-12T17:04:13]i001: Burn v3.10.3.3007, Windows v10.0 (Build 15063: Service Pack 0), path: C:\Users\Javier\AppData\Local\Temp{6F790038-4435-4AEF-A199-EF9C0C0CAE11}.cr\Plex-Media-Server-1.7.5.4035-313f93718.exe
[2B4C:2B48][2017-07-12T17:04:13]i000: Initializing string variable ‘OEM’ to value ‘’
[2B4C:2B48][2017-07-12T17:04:13]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’
[2B4C:2B48][2017-07-12T17:04:13]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[2B4C:2B48][2017-07-12T17:04:13]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[2B4C:2B48][2017-07-12T17:04:13]i009: Command Line: ‘-burn.clean.room=C:\Users\Javier\Downloads\Plex-Media-Server-1.7.5.4035-313f93718.exe -burn.filehandle.attached=624 -burn.filehandle.self=556’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Javier\Downloads\Plex-Media-Server-1.7.5.4035-313f93718.exe’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Javier\Downloads’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Javier\AppData\Local\Temp\Plex Media Server_20170712170413.log’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[2B4C:1450][2017-07-12T17:04:13]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[2B4C:1450][2017-07-12T17:04:13]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.7.5.4035’
[2B4C:2B48][2017-07-12T17:04:13]i100: Detect begin, 16 packages
[2B4C:2B48][2017-07-12T17:04:13]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘PreviousInstallFolder’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:13]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1703’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘15063’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegEditionID’ to value ‘Professional’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Pro’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[2B4C:2B48][2017-07-12T17:04:13]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x866.3.1.14’
[2B4C:2B48][2017-07-12T17:04:13]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘15063’
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i103: Detected related package: {F935BB29-E095-46A3-8936-965397627AA0}, scope: PerMachine, version: 1.4.3495.0, language: 0 operation: MajorUpgrade
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: pmsshutdown, state: Absent, cached: None
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: vcredist, state: Absent, cached: Complete
[2B4C:2B48][2017-07-12T17:04:13]i101: Detected package: pms, state: Absent, cached: Complete
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:13]i199: Detect complete, result: 0x0
[2B4C:1450][2017-07-12T17:04:14]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[2B4C:2B48][2017-07-12T17:04:14]i200: Plan begin, 16 packages, action: Install
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607
[2B4C:2B48][2017-07-12T17:04:14]i000: Setting string variable ‘WixBundleRollbackLog_pmsshutdown’ to value ‘C:\Users\Javier\AppData\Local\Temp\Plex Media Server_20170712170413_000_pmsshutdown_rollback.log’
[2B4C:2B48][2017-07-12T17:04:14]i000: Setting string variable ‘WixBundleLog_pmsshutdown’ to value ‘C:\Users\Javier\AppData\Local\Temp\Plex Media Server_20170712170413_000_pmsshutdown.log’
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[2B4C:2B48][2017-07-12T17:04:14]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[2B4C:2B48][2017-07-12T17:04:14]w321: Skipping dependency registration on package with no dependency providers: vcredist
[2B4C:2B48][2017-07-12T17:04:14]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\Javier\AppData\Local\Temp\Plex Media Server_20170712170413_001_vcredist.log’
[2B4C:2B48][2017-07-12T17:04:14]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C:\Users\Javier\AppData\Local\Temp\Plex Media Server_20170712170413_002_pms_rollback.log’
[2B4C:2B48][2017-07-12T17:04:14]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C:\Users\Javier\AppData\Local\Temp\Plex Media Server_20170712170413_002_pms.log’
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[2B4C:2B48][2017-07-12T17:04:14]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2B4C:2B48][2017-07-12T17:04:14]i299: Plan complete, result: 0x0
[2B4C:2B48][2017-07-12T17:04:14]i300: Apply begin
[2B4C:2B48][2017-07-12T17:04:14]i010: Launching elevated engine process.
[2B4C:2B48][2017-07-12T17:04:15]i011: Launched elevated engine process.
[2B4C:2B48][2017-07-12T17:04:15]i012: Connected to elevated engine.
[2AE8:2AEC][2017-07-12T17:04:15]i358: Pausing automatic updates.
[2AE8:2AEC][2017-07-12T17:04:15]i359: Paused automatic updates.
[2AE8:2AEC][2017-07-12T17:04:15]i360: Creating a system restore point.
[2AE8:2AEC][2017-07-12T17:04:15]w363: Could not create system restore point, error: 0x80070422. Continuing…
[2AE8:2AEC][2017-07-12T17:04:15]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{d30c30f4-3b8f-4a97-83a8-ade21eb5089e}, options: 0x7, disable resume: No
[2AE8:2AEC][2017-07-12T17:04:15]i000: Caching bundle from: ‘C:\Users\Javier\AppData\Local\Temp{33C2212B-C40E-4FC3-9D17-DD064D5B1DA6}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{d30c30f4-3b8f-4a97-83a8-ade21eb5089e}\pms.exe’
[2AE8:2AEC][2017-07-12T17:04:15]i320: Registering bundle dependency provider: {d30c30f4-3b8f-4a97-83a8-ade21eb5089e}, version: 1.7.5.4035
[2AE8:2AEC][2017-07-12T17:04:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{d30c30f4-3b8f-4a97-83a8-ade21eb5089e}, resume: Active, restart initiated: No, disable resume: No
[2AE8:1774][2017-07-12T17:04:15]i305: Verified acquired payload: pmsshutdown at path: C:\ProgramData\Package Cache.unverified\pmsshutdown, moving to: C:\ProgramData\Package Cache{64DC32A4-FE15-4054-AC6C-421DE509BF51}v1.7.4035\pms-shutdown.msi.
[2AE8:1774][2017-07-12T17:04:15]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\72211BD2E7DFC91EA7C8FAC549C49C0543BA791B\vcredist_x86.exe.
[2AE8:1774][2017-07-12T17:04:16]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache{763A44F9-11ED-4C90-B79F-01077108135B}v1.7.4035\pms.msi.
[2AE8:2AEC][2017-07-12T17:04:16]i323: Registering package dependency provider: {64DC32A4-FE15-4054-AC6C-421DE509BF51}, version: 1.7.4035, package: pmsshutdown
[2AE8:2AEC][2017-07-12T17:04:16]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{64DC32A4-FE15-4054-AC6C-421DE509BF51}v1.7.4035\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’
[2AE8:2AEC][2017-07-12T17:05:09]e000: Error 0x80070643: Failed to install MSI package.
[2AE8:2AEC][2017-07-12T17:05:09]e000: Error 0x80070643: Failed to execute MSI package.
[2B4C:2B48][2017-07-12T17:05:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2B4C:2B48][2017-07-12T17:05:09]i319: Applied execute package: pmsshutdown, result: 0x80070643, restart: None
[2B4C:2B48][2017-07-12T17:05:09]e000: Error 0x80070643: Failed to execute MSI package.
[2AE8:2AEC][2017-07-12T17:05:09]i318: Skipped rollback of package: pmsshutdown, action: Uninstall, already: Absent
[2B4C:2B48][2017-07-12T17:05:09]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None
[2AE8:2AEC][2017-07-12T17:05:09]i329: Removed package dependency provider: {64DC32A4-FE15-4054-AC6C-421DE509BF51}, package: pmsshutdown
[2AE8:2AEC][2017-07-12T17:05:09]i351: Removing cached package: pmsshutdown, from path: C:\ProgramData\Package Cache{64DC32A4-FE15-4054-AC6C-421DE509BF51}v1.7.4035
[2AE8:2AEC][2017-07-12T17:05:09]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{d30c30f4-3b8f-4a97-83a8-ade21eb5089e}, resume: None, restart: None, disable resume: No
[2AE8:2AEC][2017-07-12T17:05:09]i330: Removed bundle dependency provider: {d30c30f4-3b8f-4a97-83a8-ade21eb5089e}
[2AE8:2AEC][2017-07-12T17:05:09]i352: Removing cached bundle: {d30c30f4-3b8f-4a97-83a8-ade21eb5089e}, from path: C:\ProgramData\Package Cache{d30c30f4-3b8f-4a97-83a8-ade21eb5089e}
[2AE8:2AEC][2017-07-12T17:05:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{d30c30f4-3b8f-4a97-83a8-ade21eb5089e}, resume: None, restart initiated: No, disable resume: No
[2B4C:2B48][2017-07-12T17:05:09]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Thanks
Javier

2

Ok so I figured it out. Opened up the registry and searched for the version of the pms-shutdown.msi it was asking for.

“C:\ProgramData\Package Cache{763A44F9-11ED-4C90-B79F-01077108135B}v1.7.4035\pms.msi.” I searched for only “v1.7.4035” I deleted the registry key. I was able to reinstall and I’m back up and running.

Hope this helps someone.

5 Likes
3

Thank you ever so much i fought this for weeks to no avail. using your suggestion i searched the registry for the entire key Plex could not find deleted three references to it and now I have the most up to date version loaded!

1 Like
4

Helped me a lot! Thanks!

5

Okay … I think I’m getting closer. I removed the reg with the version that was causing the error. Still didn’t work. I went back and removed the pms_shutdown reg line that came up with the original search and deleted it. I no longer get the error "resource that is unavailable. However, it still pops up and says the older version of stopping plex cannot be removed. There was a 3rd line that came up in the registry: (Default ) Reg-sz … but that cannot be deleted.

Any thoughts would be greatly appreciated.

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@sa2000
@OttoKerner
@HighJavier
I finally figured out the last piece to the puzzle.
After following HighJavier’s advise, I used Microsoft Install / Uninstall Program Troubleshooter Fix It and used the uninstall feature. This time I noticed that Stopping Plex was listed as a program. I uninstalled it and then successfully installed the latest version of Plex. I am back up and running…

1 Like
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THANK YOU ALL!

8

This is what worked for me, without an uninstall/reinstall.

I was on 1.10.1.4602 trying to install 1.11.0.4666 when I got the pms-shutdown error. I didn’t have the 1.10.1.4602 install file as I’d updated via plex, but I did have 1.10.1.4561… so I double clicked this, and ran the repair rather than install. I then simply installed 1.11.0.4666 as per normal with no error messages.

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I encountered the same issue (after cleaning the installer cache) and Fix It did not resolve my problem.
I was however able to force the in``staller to continue (since plex was already stopped and the msi was missing) by deleting the HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\416DA2995EFF8524BB65E957312E2112 key entirely, then re-running the installer.
I found the exact key to delete by searching the registry for pms-shutdown, and the resulting key contained Stopping Plex in one of the values. You can use that procedure to find your own registry key if the ID above is not found.

1 Like
11

I know this topic is over a year old, but just wanted to say thanks and reply in case anyone else recently has the same issue. Deleting the registry keys didn’t fix my issue nor did trying to re-install the current server in an attempt to repair/replace pms-shutdown. What did work was using this Microsoft Fix It tool from their website. I selected the Uninstall option, saw Stopping Plex listed, removed it, and then the latest PMS installed without issue. I think what happened in my case was my PC had recently updated to the newest Windows 10 version (1903 I think it is) which broke 7.1 audio for me. So I rolled it back to the previous version (1803 I think) where 7.1 works fine. That’s the only thing that had changed between the last PMS update and this latest one. So in case anyone else updates Windows, then rolls back, then tries to update PMS but fails, perhaps this will work for them, too.

1 Like
12

This worked for me too! Thanks, it was freaking me out!

Blockquote
Ok so I figured it out. Opened up the registry and searched for the version of the pms-shutdown.msi it was asking for.
“C:\ProgramData\Package Cache{763A44F9-11ED-4C90-B79F-01077108135B}v1.7.4035\pms.msi.” I searched for only “v1.7.4035” I deleted the registry key. I was able to reinstall and I’m back up and running.

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Hi there,

I dont find any solution for that problem in my case.
It blocks for the “Stopping Plex” it asks me the containing installation package for psm shutdown.msi and when i choose one : " C:\ blabla… is not a valid installation package for the product stopping plex.
Try to find the installation package pms shotdown.msi in a folder from wich you can install stopping plex…

Please help !

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