Problem with access my media files after upgrading to DSM 7.1-42661

Plex Media Server NAS & Devices
1

Server Version#: 1.28.2.6106-7000
Player Version#:

After upgrading from DSM 6.2 to 7, Plex can’t access my media folders. I tried to follow the instructions I found on the web. They show going into Control Panel-Shared Folder and editing the media folder, Video in my system. When selecting the Permissions tab and going into “System Internal user”, I’m missing the Custom column. The instructions that I’ve seen so far show going into this column to setup the permissions. I selected Read/Write since I don’t have access to Custom.

I’m I missing something? Is there a way to get the Custom column to show up?

2

PlexMediaServer only needs Read/Write (WRITE if you intend to optimize/DVR)

It’s easiest to do in FileStation.

  1. Right click the shared folder
  2. Properties
  3. Permissions
  4. Grant permission for PlexMediaServer to read
    ( Create the permission rule if you need to )
  5. “Apply to this folder, sub-folders, and files” (IMPORTANT)

CUSTOM was only needed for migrating the “Plex” shared folder

Here is our FAQ

3

Thanks for your help.

4

Perfect, exactly the answer I was looking for. I’m up and working now as well, for which, many thanks.

Well, not working, but scanning. But progress sis progress. Now to tame Alexa to play my music for me. Baby steps.

5

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