You may want to read my post “Plex on SONOS and WD MyCloud- can’t get it to work”
What I’ve heard so far is that the embedded WD Plex server (v 1.186.2350) seems to have a bad security certificate. Which, in my case would explain why it connects momentarily and then disconnects when it detects to bad security certificate.
I’ve reported this to Plex, Western Digital and Sonos. All I can do now is wait for Plex to fix it. Disabling security in Plex or WD seems like a very bad idea after WD old MyCloud NAS’s were bricked by malware!
Thank you for chiming in! I read your thread and it does seem like something is up. Some feedback for the Plex folks: better error messaging in the Web UI would be amazing here. Reading the forums, it has to be awful for the Plex employees to have to dive into logs to help diagnose frustrating, common issues.
Could any of the awesome Plex folks acknowledge if the cert issue is being looked at or if this is a way we could force our web servers to get a new cert? I saw in a post that they can invalidate the cert somehow, I assume that is just a hidden URL call.
Thanks. I must be a masochist to have spent so much time in troubleshooting. I tried to isolate the problem and everyone kept telling me it was somehow “pilot error” (the official cause of most airplane crashes).
When the I got the windows version to work, I copied all the settings from to the embedded version (IP address, port, etc.). Then when I got cut off again, it was finally clear the difference had to be some difference between the embedded version and the Windows version. At least a Plex employee took the info rather than blaming me!
There’s plenty of shared blame to go around. Of course it would be nice if Plex checked the versions against each other, but Western Digital and Sonos hosted the embedded apps without testing them. And when I called them each company essentially said they offer the apps but make no representations or warranties (legal jargon) that they will actually work!
When their are so many people and companies involved it’s always someone else’s problem. The easiest person to blame is the user! I’m hoping for a solution, but it is a mess.
I’m another frustrated lifetime Plex Pass streamer in the mix with this sh**** problem… only just enabled logging but have experienced a couple of weeks of Remote Access only being available for a few seconds, then saying ‘Not available outside your network’. After years of it working fine via UPnP.
Disabled/re-enabled UPnP in the router, no joy. Added a port forwarding rule using the static IP assigned to my 10GB connection (have wifi, 1GB, 10GB network choices). Have tried various settings for ‘Preferred network interface’ too, no joy. Checked the smart switch, no joy.
What gives? Is this the new norm for Plex, are they going down the tubes and leaving users with a duff product?
If it helps Plex debug, I realized from my bandwidth monitoring, the week of July 12th is the last week remote access worked before it was purely Plex Relay. I hope that info adds to the thread!
In the Settings->Network you likely have the security set to “Preferred”. Some certs validity expired and now it disconnects when this is on, and I’m guessing your servers don’t have SSL certs. Disable this and then remote access will stay green .
Was remote access actually down and not working or was it just the status indicator that was going red ? If just the status indicator, that would have no real impact.
Are there server logs with debug logging of the problems you were having before disabling secure connections? and exactly what failures you had for remote access ?
It was going green and then few seconds later red. It’s a secure connection problem due to some invalid/expired cert. This is why it started happening to random people with no code changes around that from your side. Disabling security in Network settings fixes this permanently.
And to clarify, to me it started happening last week. The ports are routed properly, I can login to my server from the internet using DDnS host etc. However, on phones or TVs that use this over internet via shared access, the server appeared to be disconnected. The settings->remote access was turning from green to red in few seconds. I did capture via Wireshark some failed connection attempts from Plex servers to mine, and I figured it has to be due to the “Preferred” security. Disabling it fixed the issue.
I’m seeing the same behaviour - remote access is “fully accessible” for a few seconds, then it drops back to “Not available outside your network”
This is on v1.24.0.4930 on a Synology Rackstation. I have manual port forwarding setup on both the default port, and then also on 32401, just to see if the port was making a difference. There are no jumbo frames configured anywhere on my network. Port forwarding for SSH works fine to the same device. I’ve also tried disabling IPv6 inside the plex settings.
If I look at the resources.xml for my token I only see one connection entry when it’s failing.
I have the same problem on a WD MyCloud Home running 1.186.2350 embedded Plex. I was told my issue is a faulty security certificate in the embedded version of Plex. Not sure if that’s something that might affect you.
I found it by installing the current server version on Windows on a spare PC - it worked like a champ and automatically configured itself. I then copied all the settings to the embedded version of Plex, uninstalled the Windows server. Even with the settings that worked in Windows, the embedded version of Plex would not hold a remote connection.
I’m no expert, but it made sense to me that Plex would log in, check the security certificate and instantly disconnect if it was bad.
No idea when or if this will be fixed, but I’ve reported the issue to Plex, Sonos and WD. When three companies are involved, no one is responsible!
Yesterday, after an update(PMS) remote access stop working. I clicked on retry after few seconds it says “Fully accessible outside your network”. But after a few seconds, It says “Not available outside your network, there could be Double Nat”.
Until yesterday, It was working fine. I didn’t change anything.
My embedded version of Plex is older. If it was working before and nothing changed in your network I’d be suspicious.
The way I finally figured it out was installing the current Windows version of Plex on my computer. It worked immediately and held remote access. I copied all the settings under remote access and shutdown and uninstalled the Windows version.
I then used the setting that had worked in the Windows version and applied them to the embedded version of Plex. Once again, I got a flash of green (remote works) followed almost instantaneously by a disconnection.
Since both instances were using the same network, I ruled out the networking and that left me with something different between my embedded version and the Windows version of Plex. Or at least that was my reasoning. So far it appears that is correct and that the issue is a security certificate mismatch or something.
Encountering the same issue. My server was working fine just a few days ago; I changed nothing except updating to the latest version of the server software, now I get about 30 seconds of green then it changes to “not available outside your network”.
It seems to me, they are pursuing revenues and profits, as any company would. The Plex Pass does not buy you any better support, it buys some extra 3rd party content. Cross selling 3rd party content seems to be the main business model. You are the product, not the customer.----same as with YouTube, let’s say.
I have been using it for several years, most of the time as a Pass user, and the many issues I (and other users) have reported about the Music library remain as before. Some have gotten worse over time, but nothing has gotten better. If you have a large music library it will cost you a great deal of time and labor to keep it tidy and accessible remotely. As of today, the search engine only finds somewhere between 25% and 50% of the music.
I have few movies and TV shows, and those libraries work fine, for the most part. It will still need manual management sometimes----for example, children’s animated movies of Shakespeare were all messed up, with wrong posters, cast members, etc. Sometimes I have to download and add posters manually even for Hollywood movies.
Does anyone know if there is a fix for this yet? M y settings have not changed but like everyone else my remote connection goes from accessible to in accessible in 5-10 seconds. Is there no help for Plex pass users from a support?
My servers have been rock solid for two years. I’m in the same boat as everyone above. Looking for a solution. Two days ago - I can no longer connect outside of my network except for the first 5 seconds when a secure connection is made. What gives? Is anyone at PLEX working this? I see posts going way back.
Ihave been running a server for years with no problem then all of a sudden with zero changes on my end i can no longer get a remote connection working.
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