tom80H
February 25, 2022, 5:54pm
2
Did you already have a look at the related troubleshooting support article or check the server dashboard while attempting to stream something remotely (e.g. if the stream is considered Remote or Indirect)?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to pin down / fix remote access problems.
When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much.
First off… there’s a dedicated support article on troubleshooting your remote access . I strongly recommend you have a look at that.
Find below some additional remarks on how to troubleshoot your remote access setup.
Review your internet access / remote access configuration
It’s good practice to review if Plex gets the correct public IP address…