Remote Access keeps disconnecting

Plex Media Server Desktops & Laptops
41

@PLEXHOME01 said:
Just one question… System.bundle and Framework.bundle they say its located here:%LOCALAPPDATA%\Plex Media Server\Plug-ins.… but in my instalation in that folder only has this two:SiteConfigurations.bundle and WebManager.bundle… nothing more. But here:C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-4601e39… has all this bundles:Fanart-TV.bundle,HTbackdrops.bundle,LastFM.bundle,LocalMedia.bundle,Media-Flags.bundle,MoviePosterDB.bundle,OpenSubtitles.bundle,PersonalMedia.bundle,PlexMovie.bundle,PlexMusic.bundle,PlexThemeMusic.bundle,PlexVevo.bundle,Scanners.bundle,Services.bundle,TheMovieDB.bundle,TheTVDB.bundle,WebClient.bundle,Wikipedia.bundle,System.bundle,Framework.bundle… its that normal?

Correct - as from version 0.9.12.5 we do not do any more bundle resets. All bundles used by Plex Media Server are part of the program and only get installed when Plex Media Server is installed - we don’t touch them and we do not reset them

The ones you see for WebManager.bundle and SiteConfigurations.bundle in the %LocalAppData%\Plex Media Server\Plug-ins folder are obsolete and not used - just did not get deleted automatically

By the way - can you save your server logs - in case logs fill up and no disconnection and i want to see the start up sequence - so save copy of all the 6 Plex Media Server.log files now and include with your zipped logs disconnection evidence

42

there it is

43

if you could help me it would be amazing… thanks

44

i forced update all my libraries… im tryng everything to send this problem away…

45

So the logs you provided above are when it is working now - before the problem arises. Correct?
It looks all ok apart from this which i do not like:

i do not believe you will get reliable remote access if you insist on having multiple network interfaces active. Please only have ONE.

Aug 17, 2015 15:55:08:309 [2524] DEBUG - Network interfaces:
Aug 17, 2015 15:55:08:309 [2524] DEBUG -  * 1 {BBED3E08-0B41-11E3-8249-806E6F6E6963} (127.0.0.1) (loopback: 1)
Aug 17, 2015 15:55:08:309 [2524] DEBUG -  * 4 {0E43CB9C-95FD-49E1-9421-C9E04C6963DB} (192.168.1.145) (loopback: 0)
Aug 17, 2015 15:55:08:309 [2524] DEBUG -  * 5 {00B49760-AE33-410F-B5D3-367FED2827FB} (10.0.0.2) (loopback: 0)
46

how can i chose only one?

47

@PLEXHOME01 said:
how can i chose only one?

why do you have 2 networks for the Plex Media Server to connect to?
You have a 192.168.1.xxx network and a 10.0.0.xxx network - why ?

48

i have my internet connection… and i have another gigabit card for conecting to another pc to transfer files…

49

but i always had this configuration with previous pms and never had this issue…

50

@PLEXHOME01 said:
but i always had this configuration with previous pms and never had this issue…

My guess is it is pure luck if it works - because you cannot tell Plex Media Server which of the 2 network interfaces to use for the port mapping. There have been posts to say that you could make it work by having a gateway address on only one of the network interfaces - but this is an area i do not involve myself with - suffice to say that multiple network interfaces reduces reliability and might lead to issues

51

but the 10.0.0.xxx network has no internet conection… its connected directly to another pc just to transfer files… Connecting two PCs using a crossover Ethernet cable is the safest and easiest way of transferring files, pictures, videos and music. It is fail proof and secure. Data transfer between two PCs through a crossover Ethernet cable creates a network for sharing data and using two electronic resources, thus avoiding having a separate networking facility for each computer. The two PCs must have network cards preinstalled and the LAN RJ45 Ethernet cable plug-in between them.

52

please take a look at my ethernet confiuguration cards…

53

@PLEXHOME01 said:
but the 10.0.0.xxx network has no internet conection… its connected directly to another pc just to transfer files… Connecting two PCs using a crossover Ethernet cable is the safest and easiest way of transferring files, pictures, videos and music. It is fail proof and secure.
Data transfer between two PCs through a crossover Ethernet cable creates a network for sharing data and using two electronic resources, thus avoiding having a separate networking facility for each computer. The two PCs must have network cards preinstalled and the LAN RJ45 Ethernet cable plug-in between them.

I can see that 10.0.0.2 does not have gateway specified so it might be ok. But it all depends on how Plex Media Server handles multiple interfaces.

Is the 192.168.1. 145 IP Address DHCP Reserved in the router for Mac Address BC-EE-7B-5E-03-C4?

54

Informações
Status: Active
Type: Generic Device
Connected to: ethport4 (Ethernet)
addressing
Physical address (MAC): bc: ee: 7b: 5e: 03: c4
IP Address Assignment: DHCP
IP address: 192.168.1.145
Always use the same IP address: Yes
DHCP lease time: Infinit

55

yes… thats my router assignment

56

must be this version of plex media server… i was using the version Plex-Media-Server-0.9.1117.986-269b82b-en-US before updating and never had this problem… i had to update because of the ios v4…
but never had this problem before…

57

Looks good - lets wait and see what the logs show when you get the disconnection

Windows will go through renewal request regularly

   Lease Obtained. . . . . . . . . . : 17 de agosto de 2015 15:03:32
   Lease Expires . . . . . . . . . . : 17 de agosto de 2015 18:03:33

Can you look at this event log in windows
Start / Run: eventvwr.msc

In Event Viewer (Local) click on
Application and Services Logs
Drill down to
Microsoft
Windows
DHCP-Client
and then open up
Microsoft Windows -DHCP Client Events/Admin

See if there are any DHCPNack events or other errors for the renewals

58

Error 14/10/2014 15:40:38 Dhcp-Client Event 1001 State Address Configuration
Error 14/10/2014 15:37:16 Dhcp-Client Event 1001 State Address Configuration
Error 14/10/2014 15:31:53 Dhcp-Client Event 1001 State Address Configuration

59

@PLEXHOME01 said:
Error 14/10/2014 15:40:38 Dhcp-Client Event 1001 State Address Configuration
Error 14/10/2014 15:37:16 Dhcp-Client Event 1001 State Address Configuration
Error 14/10/2014 15:31:53 Dhcp-Client Event 1001 State Address Configuration

These are ancient - so nothing recent

60

nothing…only that ones