Remote Access not working, despite port forwarding

[roblugg]

Hiya,

So having gone round the houses with this many times already: I have a server on a Mac Mini, my ISP uses dynamic IP so I have now paid for a static one as I just couldn’t get IPV6 to work remotely.

In the Router settings I have turned on UPnP, I have also created a forwarding rule shown below

I have set manual port forwarding to 32400 on Plex but it still won’t work. Any suggestions at all appreciated.

Server Version#: 1.42.2.10156
Player Version#: latest (app)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

[tom80H]

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details on how to troubleshoot remote access issues.

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

Personally, I would start testing

1. If a service like canyouseeme.org is able to see the published port on your router
2. If the IP recognized by that site matches the public IP listed in your server’s remote access settings and your router’s WAN IP.

[roblugg]

Thanks so much, the more detailed piece let me identify the issues (needing a static IP for my Mac Mini server, and needing a VPN bypass for my server). Now working! Thanks again!!