Remote access not working

Plex Media Server Remote Access
1

Server Version#: 1.43.3.10861
Player Version#: 4.160.0
I have a Qnap TVS-h874x and starting last night my remote access has stopped working. Did try switching to the manually public port 32400 and still nothing. Anyone else having a problem?

2

Nope, try this:

Restart PMS from the AppCenter, wait 5 min, and then upload the Server Logs

4

It that what you wanted

5

yeah my remote access also not working, only signed up yesterday to try it so not going great

6

I can access via browser on mobile but not the app. TV app stopped working too, same issue, can’t access my media.

7

I just had another issue on the internet with connection and decided to restart my modem and so far so good. Hopefully that was just the problem. I hope you guys get yours figured out as well.

8

First of all, I see you have two network interfaces on your QNAP hooked into the same LAN

Aug 15, 2026 11:40:32.375 [140667557833360] DEBUG -  * 4 eth3 (192.168.0.24) (24-5E-BE-89-CD-4A) (loopback: 0)
Aug 15, 2026 11:40:32.375 [140667557833360] DEBUG -  * 5 eth2 (192.168.0.23) (24-5E-BE-89-CD-49) (loopback: 0)

Above will ONLY work if you have a switch in front of it supporting LACP/802.3ad
Ref: Qnap faq.....read me first!

If not, unplug one of the interfaces and restart your QNAP

Secondly, what is the current port set to in PMS, since looks like it’s manual, and port set to 0 ?

9

@tgmondalf

If you also is running PMS on a QNAP, then follow the procedure here: Remote access not working - #2 by dane22

And if not, please create a new post with the relevant server tags and attach your logs

10

Thank you dane22 for your help. I really appreciate it.

Still working fine