Remote access suddenly stopped working

[devovu]

Hi! I suddenly have issues with my remote access since last night (~12 hours ago). I didn’t update anything or make any changes anywhere but my users can’t connect to it (I can connect within my network (e.g. on another desktop on the same network) but I can’t connect via Android or my users can’t connect via anything). I’ve attached my logs, anyone have any idea what can be causing this issue? For reference it’s a Windows 10 server, no VPN.

Server Version#: 1.20.1.3252
Player Version#: 1.9.0.1203-00f2b4d9
Plex Media Server Logs_2020-10-03_17-42-40.zip (3.0 MB)

[Sukopro]

me pasa lo mismo y nose solucionarlo me dicen que active el debug y desactive el verbose reinicie el servidor y mande el registro pero no se lo que significa debug y verbose si me pueden ayudar lo agradeceria mucho

[devovu]

@ChuckPa Sorry to ping you but I’m still having this issue. It only seems to work if I disable secure connections. Any idea what can be causing it or if I can do anything on my end?

[OrcD3vil]

same issue as this thread but yet no fix…

Most recent Plex upgrade broke remote access?

I am experiencing similar issues. When attempting to stream remotely I experience constant buffering no matter what quality I stream. A very interesting (possibly telling) fact is that if I use plex’s relay servers then everything works perfectly (albeit at a worse stream quality). I am running version 1.20.1.3252 of plex media server My port forwarding is NOT the issue as the canyouseeme says I am configured properly I am also able to manually type in my IP address and reach my plex server f…

[ChuckPa]

May I see your logs please (DEBUG only – not VERBOSE)

captured about 2 minutes after restarting (5 minutes is better but asking you to let Plex sit idle that long is torture )

[OrcD3vil]

Turning off Plex now will start again in 1 minute then let run for 5

[OrcD3vil]

Plex Media Server Logs_2020-10-23_22-28-36.zip (3.1 MB)

Here are the log files think it was running for 3-5 minutes
@ChuckPa

[Sukopro]

me sigue sin funcionar el acceso remoto llevo asi aproximadamente 2 meses y sin ninguna solucion ya estoy desesperado… tengo la version Versión 1.20.3.3483 y estos son mis registros Plex Media Server Logs_2020-10-24_07-54-22.zip (8.1 MB)

[Sukopro]

te dejo una captura de lo que me pasa con el acceso remoto

[keithkoloff]

Im just so frustrated with Plex . Every update creates a new issue . Updates not showing now remote access issues . Is it a old version of Plex that just works I can use?

[devovu]

Plex Media Server Logs_2020-10-24_10-32-14.zip (3.1 MB)

Thanks for the response @ChuckPa, I’ve attached the debug (not verbose) logs. Restarted and waited about 5 minutes. Thanks!

[ChuckPa]

@OrcD3vil

Thanks for those logs. It was very easy to find when PMS is quiet.

Oct 23, 2020 22:22:17.623 [0x7f9ba2626700] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Oct 23, 2020 22:22:17.623 [0x7f9ba2626700] DEBUG - MyPlex: we already have requested a connectivity refresh for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a which has not yet expired.
Oct 23, 2020 22:22:17.623 [0x7f9bf60b4700] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Oct 23, 2020 22:22:17.623 [0x7f9bf60b4700] DEBUG - MyPlex: we already have requested a connectivity refresh for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a which has not yet expired.
Oct 23, 2020 22:22:17.623 [0x7f9bf60b4700] DEBUG - EventSource: Successfully connected to 45.79.197.58.
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - EventSource: Got event [data] '<Message address="98.193.136.99" port="32400" asyncIdentifier="68846cd0-37c6-4000-b097-bd0e96fcb70a" connectivity="1" command="notifyConnectivity"/>'
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - PubSub: Got notified of reachability for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a: 1 for XXX.XXX.XXX.XXX:32400 (responded in 1420 ms)
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Oct 23, 2020 22:22:17.761 [0x7f9bf68b5700] DEBUG - MyPlex: mapping state set to 'Mapped'. 

This line confirms Plex.tv can connect to your server. Any other issues with external players are the players themselves (they should probably be reinstalled and re-linked)

PubSub: Got notified of reachability for async identifier 68846cd0-37c6-4000-b097-bd0e96fcb70a: 1 for XXX.XXX.XXX.XXX:32400 (responded in 1420 ms)

[ChuckPa]

@Sukopro

Oct 24, 2020 07:53:43.410 [6384] DEBUG - PubSub: Got notified of reachability for async identifier c071a269-4f5b-4f45-958d-b13c1456b8b7: 0 for :0 (responded in 210 ms)
Oct 24, 2020 07:53:43.410 [6384] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Oct 24, 2020 07:53:43.410 [6384] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'.

(Not Reachable)

[ChuckPa]

@devovu

1. Your system’s certificate was invalid. I reset it.
2. This resulted in Plex.tv not able to connect.

Oct 24, 2020 10:27:33.413 [1220] DEBUG - Completed: [127.0.0.1:60694] 200 PUT /myplex/refreshReachability (18 live) GZIP 414ms 274 bytes (pipelined: 6)
Oct 24, 2020 10:27:33.692 [1220] DEBUG - CERT: incomplete TLS handshake: tlsv1 alert unknown ca
Oct 24, 2020 10:27:33.783 [1220] DEBUG - EventSource: Got event [data] '<Message address="XXX.XXX.XXX.XXX" port="32400" asyncIdentifier="6969bfc6-139d-4f87-8473-59deea860ae2" connectivity="0" command="notifyConnectivity"/>'
Oct 24, 2020 10:27:33.783 [1220] DEBUG - PubSub: Got notified of reachability for async identifier 6969bfc6-139d-4f87-8473-59deea860ae2: 0 for XXX.XXX.XXX.150:32400 (responded in 370 ms)
Oct 24, 2020 10:27:33.783 [1220] DEBUG - MyPlex: reachability check - current mapping state: 'Mapped - Not Published'.
Oct 24, 2020 10:27:33.784 [1220] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'. 

3. Please restart the server

[Sukopro]

que tengo que hacer para reparar?? No entiendo que significa eso si me puedes enviar capturas te lo agradeceria

[ChuckPa]

I do not know which modem/router you use nor do I know details of your networking.

One of two things must happen:

1. UPNP is enabled & you tell PMS to automatically select a port to use
2. You manually create the port forwarding rule in your modem router to the static IP of your Plex server. Emphasis here is forwarding the manual port to the static IP of your Plex server.

[Sukopro]

me puesto en contacto con mi compañia telefonica y me dijeron que tenia activado el UPNP, me lo han desactivado he reiniciado el servidor y sigue sin funcionar “No accesible fuera de su red” la chica me ha dicho que esta todo bien configurado… mi router es un livebox de jazztel y tengo 600mb de fibra simetrica

[Sukopro]

yo por ejemplo si inicio plex en un navegador funciona perfectamente pero si lo inicio en la app de la tv o de un dispositivo xbox me dice que el servidor esta desconectado y no puedo acerder al contenido y en dispositivos moviles igual

[hiteck]

hey Chuck, can you verify my account, plex.tv unreachable from my LG… i need to trash it or i need to trash plex?

[Sukopro]

cuando le doy a iniciar el acceso remoto me sale accesible

a la que voy a inicio y vuelvo a acceso remoto desde configuracion me sale que no esta disponible