I have an issue when I click retry on my manual port (port 32400) it will go green and say everything is accessible outside my network for a few seconds and then goes back to not accessible outside my network. I have checked everything I have read… as far as I can tell I don’t have a double NAT and I have the ports forwarded on my router… they appear to be set correctly… here is my set up.
Google 2gig fiber (google router/account set to bridge mode)
Amplifi Alien Router (port 32400 open for static ip set for Plex Mac)
Latest version of PMS running on M1 Mac Mini Static ip set to match router
I had the same problem for a while months ago. I shut down and restarted the server after every update which kept me connected. Once I had to go into Windows Task Manager and kill all the PLEX related processes and services and then restarted which kept me connected to present.
The few seconds thing is a mirage, when you enable it just shows as green, and when it actually tests itself, it fails and shows as closed. That doesn’t mean “it worked for a few seconds”, it just means that it hadn’t checked yet.
But the question is always: does this only fail for Plex, or do other server applications also not work correctly?
What im seeing now is that it seems to be good and shows its accessible outside of my network until someone connects. They then get the non direct connection message and its switches to not available outside my network. I can recreate this as many times as i want. Hit retry… then its “accessible”… someone connects… it breaks
This topic seem to have died with no resolution so I’m circling back to you because your solution seemed to work for you. I have the same exact issue, but I swear Plex support is written for geeks sometimes. I tried to figure it out in my router’s software, but came up empty. These guys are surely sick of my mental dullness (it’s no wonder they don’t want to talk to any of their users I guess) by now, but I’d really like to make use of my library remotely. Remote Access and Relay seem to be two different things, but I can’t get either of them to work. I walk across the street, out of range of my Wi-Fi and I get nothing. There are only 25 seconds between getting a green arrow indicating Remote Access is available after refreshing/hitting try again on the manual specific port button. Are you telling me as soon as I get the green arrow, open task manager and kill all the processes and restart immediately and that somehow locks me in? Do I have enough time? Thanks for your patience with me.
last month everything was fine, I don’t know what’s wrong but remote access has been problem for almost 3 weeks now, I have tried everything, and today there is a new update but the problem is still not fixed . the support team is still trying to help me but i think this is a software problem and not my router at fault.
I meant that if you could not get remote access working using either the automatic or manual port setting. Then a clean restart may help - it did for me. Shut down the server (plex symbol in your task bar usually found in hidden icons). Go to the task manager process tab and end all plex tasks. Finally, reboot your computer. Once everything is running, check your remote access it may already be on or you may need to start it in the server settings general tab.
I can’t be more specific, the computer HDD I had plex on blew up and corrupted my OS. It might take a while to get running again. Answering email on the wife’s computer.
I’ve been having the same issue for the past few days. It’s been driving me crazy. Remote access will be working (green) for up to 11 minutes and as short as 30 seconds and then fail. I retry or reenable and it works again. Until it doesn’t.\
Weird thing is while I’ve been diagnosing this I’ve had a friend watch a whole movie without it cutting out/off for him even when remote access isn’t working.
I have more port forwarding correctly set up and have tried different ports as well. I even rolled back to a Plex Media Server from 2021 that someone suggested I try. Nothing.
I’m having this exact same issue. Plex has been up and running on my setup for well over two years, then all of a sudden some of my friends have said my server is appearing offline to them. I’ve pulled my hair out combing through (and playing with) every network/computer/plex/docker setting I can think of and nothing seems to correct it. I’ve even gone as far as factory resetting my router and even taking plex out of docker and nothing seems to change. And like the person above me said, on the rare occasion someone can see my server and play something, that stream seems to hold, but the server will show offline to everyone else.
same here. yesterday remote access completely stopped working and I can’t access my plex server on my local network either. Instead I get told plex can’t make a direct connection to the server and I get throttled. real annoying. Been playing around with router settings, restarting and whatever else for about an hour now.
I’ve temporaly resolved changing external ports, works for one week and then I’ve to change again, but it seems that is the only solution I’ve found for now. Seems more people is finding this problem in their environment
I’ve had the same ongoing issue for a few months now. I had changed nothing at all at my end and had the remote server on for years. Now it starts up and then goes out 4-5 seconds later.
I’ve gone through the trouble shooters several times and no change.
