It should be the same on local or remote.
I am testing various resolutions now
This is showing me all resolutions.
Please highlight the movie and “Analyze” it again.
has nothing to do with the movie itself. had this issue now multiple times with different movies.
like i said, the exact same movie at the exact same time was playing just fine in 4K on Nvidia Shield.
I just tried to play the movie again, and was working just fine again - even on Plex/Web
(it’s recognizing there is another version and is taking the 1080p Version - altough i have a Retina-Macbook(4K) - so no reason really to take the 1080p Version…)
Without having changed anything (access is still green).
My Server has a 1Gbit/s fibre connection with full access … there shouldn’t be any reason for maxing out at 2mbps O_o
I keep an eye on that and post logs if it happens again
Update 5 mins later:
omfg! happens again!
i’m getting tired of all of this.
plexlogs.tar.gz (13.9 MB)
now i have to think this happened already on all platforms. because this must be the freaking bug which drives me crazy for a week now. i already bought a NVMe-SSD for my Server because i thought the HDD maybe a problem with all tasks and transcodes. Already contacted the rclone-developer. Already contacted my Server-Hoster. Damn, i even contacted GDrive support. Already checked double and quadrouble with “netdata” what is going on with my Server… but has nothing to do with it !! it’s just buggy plex!! haha…
then this joke, we talked about, that plex locked me out of the server … sorry, but what the hell is going on with you guys?
and all i read from anyone of you guys to any single issue is “not a bug” … lol
so the whole ■■■■ is intended ?
i have not the time for this… plus i’m not an idiot. if this is not a bug, i guess we have nothing to discuss anymore ?!
this is repeatable with the plex/web client
Peronsally i would bet it has anything to do with the plex.tv system. it already locked me out of my server… so it’s not really trustworthy anymore.
it shouldn’t even think about redirecting to plex.tv … there is no reason - other than the plex system FALSELY thinks there is what ever reason to redirect here and than to plex.tv
plex-web-debug-2mbps.txt (253.6 KB)
So I am clear (it’s Sunday and not the sharpest tool in the shed today),
The issue you have is which version PMS selects automatically?
Version 1.16.3.1402
Ok, I see it in the logs.
{
"type": "log:message",
"level": 2,
"message": "X-Plex-Client-Profile-Extra: add-limitation(scope=videoCodec&scopeName=*&type=upperBound&name=video.height&value=1280&replace=true)+add-limitation(scope=videoCodec&scopeName=*&type=upperBound&name=video.bitrate&value=2000&replace=true)+append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)",
"time": "2019-08-04T09:34:29.868Z"
},
There is your exact 2 Mbps limit being asserted by the player. Thank you.
By process of elimination,
- Use a different browser. How does Safari or Chrome behave ?
- Using the hosted player (from app.plex.tv) OR the bundled? they are different.
- The Plex app does not exhibit this behavior?
I ask the browser / where hosted question because app.plex.tv is more of a “beta” for the Plex/Web. It may have problems.
1 Like
okay… so to double check, i keep an eye on for that and let you know
Thank you.
I suspect one or both of 2 things are happening:
- The hosted (app.plex.tv) Plex/Web player is buggy versus that which is bundled (in the package)
- Plex/Web is browser sensitive and may not handle one of them correctly
Hi, I’m having this same issue.
After reading this entire thread, has it been confirmed that this is a bug for the app.plex.tv web player? If so, do you know if this is being worked on?
Thank you for your time & support.
Edit: Somewhere along the line, I got a movie to play higher than 2 Mbps. Not sure which of these things worked, but I basically went through all the things in this thread (added a few other steps) and it’s working now: disabled/re-enabled remote access, restarted router and NAS, changed remote access from 8 Mbps to “no limit”, and hit “analyze” on the movie (not necessarily in that order).
I tested the movie numerous times throughout this process and I think (but cannot confirm) that hitting analyze after I increased the remote access made it work.
Either way, it’s working for this movie now. Too happy to try another movie yet. Might have to analyze the library over night and hope that works like this one did.
Thanks
When PMS knows the bit rate required, it will raise above the defaults.
This is one of the limits (8 Mbps) seen throughout this discussion. Once deep analysis had been performed, full playback was available.
Two things are required to get more than 2 Mbps.
- First and foremost: A “Direct Connection” (Remote Access must be enabled and working). Plex Relax will provide up to exactly 2 Mbps throughput and no more. It you’re getting 2 Mbps, start looking at the server to make sure it is really accessible.
- The media must have been analyzed so PMS does not assume a minimalist capabilities stance (where the 8 Mbps clamp came from above)
omg… @ChuckPa it’s a god damn bug. nothing more. nothing less. i have secure connections required and server is reachable by IP.
something here is buggy. not the users. items are analyzed. 1 sec later, another player, (PMP) same mac, it just works fine.
Got the logs? Let me see it.
If I can see something go sideways, I can’t report it.
When PMS limits to 2Mbps, it logs that.
Let me see it?
this is what relay looks like on the dashboard
is this bug / thread related to the issue ive been battling for many years now? (ie majority of my clients are at 2mbit or less, direct connections, even with different physical PMS over the years, 250m/250m fiber):
Again, I ask for logs.
2 Mbps is the PlexPass bandwidth limit when no direct connection is available. If this happens on a local LAN, likely causes are:
- Firewall ports
- multiple subnets incorrectly configured.
- LAN IP address range not RFC-1918 compliant.
- plex.direct private domain being blocked by DNS/router.
Reasons to transcode: The player cannot (due to settings or media itself) accept the file “AS IS”
Hey @ChuckPa – I’m having the same issue. Multiple remote clients including my phone, all settings set to maximum and the server is accessible from the outside world. Remote connection is green and if I go to public.ip:32400/web I get plex.
Our setup is a single router with a /29, one address is dedicated to Plex and the firewalls on the router and the LXC container are open. For whatever reason on the network, it’s fine. Remote, it’s always limited to 2mbps.
No Logs ---- No way to solve the problem.
Let’s try this again when folks want to provide what I ask for.
