The Plex Movie agent does not appear to connect to anything to pull result upon scanning a movie file. If i create a new library with a single movie (in this case Thor) using the Plex Movie agent, no metadata will even be pulled for the file. If i change the agent to The Movie Database agent, the metadata is found and pulled down.
I can see that if I go to manually ‘match’ the movie file Plex Movie will always return “no matches found” (almost immediately) whereas The Movie Database appears to search for a few moments then returns a list of possible results as expected.
I’ve been having this issue for a long time and up until now I have just utilized “The Movie Database” agent to pull metadata for my library, however i know that this agent is non-optimal and I am missing out on some cool features like Extras that I would like to be able to take advantage of.
Also, you must also check the ‘agent priorty’ in the list of agents and whether or not there is any metadata (name / title) in the file. MP4 files are notorious for having incorrect or poorly formatted information which completely confuses the movie agent.
I wish it was that easy of a fix but unfortunately not. IPv6 was already disabled on my active interface on the Synology. I disabled it on the other interfaces (which are all disconnected right now) just to be sure and have the same behaviour from the Plex Movie agent.
I double checked that there is no media metadata embedded in the MP4 file i am using for testing as well.
regarding the names?
/Media/Library/Thor (2011) [1080p]/Thor (2011) [1080p BluRay].mp4
The directory is for the grouping. The file name matters. Underscores are not reliable. That’s why all the renaming tools are strict about it. PMS shouldn’t care but with no metadata, let’s start with what’s known to work?
I have the files renamed per the example above, but again the issue occurs to ALL media in my library, not just this test file. I retested without underscores and the results were the same.
Plex Movie Agent immediately returns no matches found. Its acting as if it’s not even going out and performing a search.
regarding the names?
/Media/Library/Thor (2011) [1080p]/Thor (2011) [1080p BluRay].mp4
The directory is for the grouping. The file name matters. Underscores are not reliable. That’s why all the renaming tools are strict about it. PMS shouldn’t care but with no metadata, let’s start with what’s known to work?
I have the files renamed per the example above, but again the issue occurs to ALL media in my library, not just this test file. I retested without underscores and the results were the same.
Plex Movie Agent immediately returns no matches found. Its acting as if it’s not even going out and performing a search.
Did you Plex Dance the movie? (Move away, update library, empty trash, clean bundles, move back, update library) Renaming isn’t sufficient for the files. If “Update my libraries when changes are detected” then you’re in better shape because naming the file modifies the directory. PMS is sensitive to directory changes (when enabled)
I’ve done the Plex dance and even tried creating a completely new section and pointing it to a new fresh directory with only a couple files. Still no metadata. I will try copying your settings exactly for my library and see if that works.
Still nothing. Even with your settings the behaviour is exactly the same. No match found and when i manually try to match it appears to immediately return no results.
Looks like a rebuild solved the problem, though I would’ve liked to avoid this process since I had a lot of custom Collections and manually coded meta-data.
