There should be a way for adults to restrict content to Kids. This is a non-negotiable in today’s day and age! I don’t want my kids browsing unfiltered content (by unfiltered I mean content that their PARENTS didn’t authorize) in Live and OnDemand or any other buttons or areas of the Plex app.
The whole point of buying Plex for me was to be able to control a library I could provide my children with that wouldn’t expose them to content that was unacceptable for their age. I don’t want Plex or anyone else deciding that but me.
The new UI sucks… Unless there is an update that will allow the previous version to be enabled it’s time to switch away from Plex.
If our TV’s were tablets and in our hands all the time this would not be an issue but navigating this BS with a remote sucks. The old UI was functional the new one requires too much scrolling and other BS to get to things. I didn’t pay for a PlexPass to have paid content stuffed down my throat, I did it so I could have my media on my server available to me in a convenient fashion. The new Roku Plex app is NOT convenient unless you want to stream the Plex curated junk.
Yes, I experienced this as well. I would like the ability stop a continue watching title ( e.g. a TV series title on my NAS that is there but I happened to pick an episode when trying to figure out what was going on with this release).
There are 3 seasons of around 20 episodes that I don’t want to have to mark each one as watched. Need way to either mark all as watched for entire series or to just remove the title from the continue watching screen.
Other items I would like to be able to control are (as a result of having to rebuild failed NAS):
Reset recently added movies and tv series back to nothing since everything was just added as result of having to rebuild entire NAS server.. Once done, recently added could reprise showing from this point on.
With multiple tv series seasons, currently the seasons show in correct ascending order at top of screen, but the episodes are ordered highest to lowest. ( 18, 17, 16… etc) instead of 1,2,3… etc). One must now scroll to the end of the episodes to see where you need too start. This is counterintuitive.
As others have indicated, it’s prudent to announce in advance of rolling out a new release, when it will take effect and what was bugs were fixed), what changes were made to the UI, where things have moved from and to, and anything that has been removed.
What possessed you to do an update that restructured your app in a way that no one asked for and I suspect no one wants.
How about having a special option for people to install or go back to the old app. I wonder which one would get the highest number of installs. I’m serious when I say that you have made your app so uncomfortable to use that I am looking into alternative apps.
They’re removing our post and our comments. Just because I called them idiotic does not mean that my opinion is not valid. I will NOT be silenced by your money hungry practices.
Leaking our passwords and then giving us the worst UI I have ever come across? EVERYONE thinks this is a downgrade. What were you thinking? And how can you possibly decide to continue down this path? I paid for a lifetime subscription. Just because I am not paying you monthly does not mean that my experience does not matter. I decided to pay extra lifetime subscription because I believed that the services offered were worth it. Now plex is getting worse and worse with every update.
made a feature suggestion to revert ui of current app and make a new seperate app for new ui. doubt it will matter but never hurts, add a vote if you like the idea.
While I agree that the new UI isn’t as user friendly as the old version given time you can have a similar experience. Yes I am still going the wrong way when trying to get to a certain section but given I’m over a certain age I did the same on the old UI also I was using the Beta version for some time which did give those who took advantage of it time to figure some of the quirks out.
Now I have just my media server libraries showing, when I go in to one it default view is Browse. The new UI reminds me a lot of how Netfllix now looks with some similar comments about how unstable it is from users
imagine you are say 60-70 years old. your grandkid setup their server and gave them access to watch all of their old home videos that kid converted to digital and put on plex.. yea, they won’t watch plex or those home videos ever again after such a major UI change.
Honestly, I think the pre-play view of watching a movie or TV show isn’t bad and in some cases looks nicer. The biggest issue is how you navigate to get to that point!
And that right there is the biggest failure of this new experience, navigating it. MONTHS ago they said it wasn’t the best and they had “a lot of eyes on it.” Seems like that was just another lie to get us to be quiet.
“We’re doing what we want whether you like it or not, because we have to satisfy our $40m in Venture Capitalist funders”
Have you tried turning it off and back on again?
Really? Your honest support help comes right out of watching “The I.T. Crowd”.
After 10 years on Plex and a lifetime membership - I switched everything over to Jellyfin in 30 minutes. My only regret was not doing it years ago. Playback is cleaner, UI targets for home media libraries not 3rd party streamers etc. Looks good on the Roku device as well as Google TVs
In just what, a year? Prices went up, features went down, apps got terribly worse, and our passwords got leaked.
And now, what I perceive as a tone deaf response telling us essentially to get used to it? Does nobody at Plex have an understanding of intuitive UX design? I can absolutely understand technical errors. What I can’t understand is the seemingly intentional worsening of the product, or the disregard for average users who the rest of us brought to this platform in the first place.
My uncle has a Roku for example and he wanted to relax and watch a movie, not trial and error troubleshoot his tv until he got frustrated and didn’t want to bother anymore. I wanted to work on a personal project, not sit on the phone trying to instruct someone not well informed about technology in how to troubleshoot a Roku. And it still didn’t get fixed, I’ll have to try next time I’m there in person instead of doing other things with my time. And because of the frustration I don’t even know if it’s worth bothering. I’m certain I CAN work it out, but he’s now got an image of my Plex that the system is just too janky and takes specialized knowledge to fix and set up.
Plex sure is creating a ton of extra work for me this year. You at Plex may think, hey your personal life isn’t my problem. But that mentality gets you one less user, potentially more, and for my irritation I’m not sure paying for the pass is worth my time if my users think this system is a problematic mess they’ll have to call me to fix every time they want to watch something. Am I just supposed to be patient and happy waiting for you to work out these experience-breaking bugs, on every single version of the new app you roll out? By the time you work out these bugs I won’t have any users.
I tried to go into Plex Settings - asterisk in far right of screen and could not move down or left. Stuck like many screens where navigation does not work. Please add to the list of defects.
Next new item, when you finally realized why you cannot watch an epsiode it is because it has a checkmark and marked as “watch.” Plex must be doing that automatically and in the past it was helpful but it did not block you from watching the show. After 10 minutes of frustration, I got a new screen on the right to remove from “watched.” I then was able to start the episode. However, I stopped the episode and I was away for an hour. Came back to the same episode and it did not show as marked but I could not watch it. Click, click and nothing. Stuck again and backed out to it and came back and had to go through extra steps to remove “watched.” PLEASE return it back where a checkmark just means FYI this is an older episode. Do not block anything further.
At this point we’ve had several months now of Plex pushing a deeply unpopular and frequently broken ‘new’ experience and the answer to the pages and pages (and pages) of negative feedback has consistently been “we hear you but we’re not changing course. Deal with it ”
This is not an acceptable response. I and many others purchased a lifetime pass to support the continued development of Plex and in return the developers are enshittifying the app to appease VC firms and push mediocre features.
It was very disappointing to see this new Roku UI. The worst is not being able to pick right back up on the show I was watching. I have to drill down to the library to see “recently watched”.
I like to view mostly local content (even home movies) and can use my Roku natively to watch pretty much the same free (ad supported) shows. So, the new interface is useless to me.
I refuse to watch free shows through Plex if this is the new path for Plex. The refusal to go back to the old interface or give options for making the new interface better points 100% to other investors and/or partnerships running the show.
Plex was originally supposed to be for steaming your own content and I’ve used it that way for many years. If this is the direction Plex is going and continues to go, I will be moving on to other options.
What happened to the “customer is right”? This feels like the “money” is right.
I was using the Beta version for some time which did give those who took advantage of it time to figure some of the quirks out.
