Initially raised this on the Roku side of the forums. I basically can’t get 90% of my videos to play on Plex when from my NAS. Getting rather worried I’ve spent best part of a grand on equipment (incl drives) for something that won’t work! Specifically bought for storage of movies, TV shows, music, to run on Plex, if I have to return this I need to know soonish…
Any help gratefully received. I initially thought it was a Roku issue as i couldn’t find any that worked, however I have found one movie and one TV show that works - however they both work with he audio not in sync.
Please treat me as knowing less rather than more! New to the NAS set-up…
Attached. They’re not ‘failing’, they’re just sitting. This one has sat for 20min prior to the point of logs, before that, iZombie which crashed. Previously the latter played but with a 1-2second delay between audio and video.
XMLs attached.
Please do not put media in the Plex share. That share is created and locked by default. It’s purpose is only for PMS use.
Please create an appropriate share for each type. E.g Movies and Series (or Television).
It was created to allow for downgrading PMS without losing the Library. (Synology does not support downgrade so uninstall is the only option)
Mar 05, 2018 23:06:01.293 [0xedde9b40] DEBUG - Request: [192.168.0.5:60202 (Subnet)] GET /library/parts/1594/1516657044/file.mp4 (9 live) TLS Signed-in Token (LMeats)
Mar 05, 2018 23:06:01.293 [0xedde9b40] DEBUG - Request range: 1017816 to 0
Mar 05, 2018 23:06:01.299 [0xedde9b40] DEBUG - Content-Length of volume1/Plex/Folders/PlexTV/iZombie/Season 2/iZombie.S02E17.mp4 is 254038368.
Mar 05, 2018 23:06:01.873 [0xf1511b40] DEBUG - Failed to stream media, client probably disconnected: 104 - Connection reset by peer
As for the file & it’s playback. PMS started sending and the Roku disconnected.
This appears to be an App / network issue and not a server issue
Plex share. Excuse me but you’ll have to clarify because each has their own subsection - I have precisely mimicked what I have working successfully from a different plex set up on my windows computer before I bought the nas.
This is running from PMS on my computer, nothing to do with the roku. However, exactly the same happens from the Roku. And my laptop, and any other device tried. The first one crashed. The second, as above, I closed after it “has sat for 20min prior to the point of logs”. This is highly unlikely to be a network issue, there is no logic to suggest it is because if so everything else I work on would not functin. But I would certainly appreciate your explaining how exactly it might be, and what you can suggest to fix it if it is…
I just want to emphasise something here in case I’ve caused anyone offence - I have no idea what I need to do, which is why I’m asking for help. I’ve tried a lot of things before coming to the forums, but this is where I understood (from the site) people go to for guidance.
I don’t quite understand how I could have offended anyone bar myself by saying I’m unknowledgeable and am getting something wrong…but hey…
I see PMS running, referencing volume1/Plex/ for media
I see the Synology server signature in the logs you provided. This tells me PMS is hosted on the Synology
Mar 05, 2018 15:32:21.672 [0xf3111b40] INFO - Plex Media Server v1.10.0.4523-648bc61d4 - synology DiskStation i686 - build: linux-synology-i686 synology - GMT 00:00
Mar 05, 2018 15:32:21.673 [0xf3111b40] INFO - Linux version: 4.4.15+ (#15254 SMP PREEMPT Fri Jan 26 06:44:33 CST 2018), language: en-US
These two facts present, the source file being streamed exists in the Plex share.
I know this because I’m the author of the Plex installer for Synology. I know everything it can do and how the machine is configured.
I made the previously hiddenPlex share, which is where your metadata (not media) resides, visible for two reasons:
Make installing Plug-ins painless by allowing access through File Station once permissions are temporarily granted in Control Panel - Shared Folders - Permissions
For those rare occasions when DSM or Plex goes sideways and logs cannot be obtained through the normal Settings - Server - Help - Download Logs, I make it possible to again use File Station and drill down to the Logs directory where you can Right-Click on Logs and Compress to Logs.zip. Once the ZIP is created, it can then be easily uploaded here for further diagnosis.
Synology uses Linux and Linux’s directory structure isn’t anything like Windows.
Perhaps you did have a C:\Plex folder but that can’t be replicated precisely the same as Plex/something on Linux.
What you’re doing here is the equivalent of putting media in C:\Program Data\Plex Media Server\movies which is clearly where internal data files are supposed to go.
I will tell you that should you continue to put media in the Plex share, you will observe any and all permissions will be reset to admin,plex with each update. This will result in you getting annoyed every time there’s an update because you have to go back to the Control Panel - Shared Folders - Permissions tab and add yourself back to the list.
The vastly preferred approach is for you to create shares of your own, e.g “Movies”, “TV”, “Music”, etc. All you need to do is give user Plex permission to read them… Your username owns them.
Your username and Plex, both distinct usernames on the system peacefully coexist.
@LMeats said:
I just want to emphasise something here in case I’ve caused anyone offence - I have no idea what I need to do, which is why I’m asking for help. I’ve tried a lot of things before coming to the forums, but this is where I understood (from the site) people go to for guidance.
I don’t quite understand how I could have offended anyone bar myself by saying I’m unknowledgeable and am getting something wrong…but hey…
I’m good.
Our replies overlapped. I hope I’m helping you understand a basic difference between the two worlds? (Linux & WIndows)
I created that sub-plex folder. Didn’t realise it was a folder like that… oops. This does make sense. In very basic terms, I’ve borked the hierarchy. I’ve moved the files across as per the guidance Trumpy linked, and they are now running.
The disconnect issue is something new (as in the error message isn’t something I’ve seen beyond today). Tried a separate movie and it fell over after a few minutes. Trying the original example failed video now. I’ll try the highly advanced process of turning things off and on again later tonight and try getting things working remotely tomorrow.
As for linux… I’ve pledged to many colleagues to never understand it. I know that needs to change so this may be another sign to learn.
(Regrets for missing the documentation; I did search extensively, I promise.)
Forgive my laughter but it is also shared empathy.
“The highly advanced process of turning things off and on again”.
If you only knew how true that is for me some days you’d wonder what in the world I’m doing on this side of the keyboard! lol
You may have pledged to your colleagues you’ll never understand it but you already know a lot.
Linux doesn’t use drive letters. Linux uses directories only and they all start at / (like windows \ without a letter. Ever see \\C\Windows ?? Looks like Linux, huh? )
I’ve helped a lot of people, I’m sure they’re reading this now and shaking their heads because they empathize with you as well knowing they were at the exact same point not long ago and today, they’re running right along flawlessly
Trumpy’s docs are a good FAQ.
I have a more targetted How-To of Linux (at that pure level) which is at the top of the Linux forum under Linux Tips. Promise me that if you read it, you won’t run away screaming? lol
No, it’s fine, laughter is wise; it’s what I spend a lot of my job doing as well; which is another darn good reason I shouldn’t be on this end of the issue, if that makes sense!
Anything and everything in application support can be resolved by said process… mostly. I’ve given up on the day I’ll find an interesting bug causing people’s problems. Normally it’s just user-to-keyboard.
Any Linux training would be interesting (do you believe me? I don’t think I do). I will read it however.
Trumpy, overdone it no, and honestly all this is is a lifesaver anyway. But worth checking if I even know I’ve done ‘a serious error’ before scolding! weeps
All the way, nothing like a pirate day to per up the spirits
Sadly there really is no unique stereotype for whiskey / scotch drinkers that I can go for, you don’t quite strike me as the armchair type, nor the Irish brawler…
Transferred everything over to where I should have placed it all to begin with… and it has worked. Frankly I blame the system, it clearly made it fail, not me. I could never be wrong… (!)
Have put it back… same issue I’m afraid.
lol
