Reset. Restart the server.
Hey, I seem to be having the same issue as above. Wiped everything clear and restarted and Iām still having issues
Please restart Plex,
Let it run for a minute,
Download the logs ZIP and attach please.
Thanks.
Hey sorry about the delay,
I cannot connect securely through the app.plex.tv and none of my friends can see my files remotely, nor can I see them when connected to no wifi on my phone.
The only 2 ways I can connect to the server is on my phone (wifi) and directly entering the 192.168.1.2:32400 into my browser on my pc.
Logs attached.
Plex Media Server Logs_2021-01-25_17-14-31.zip (7.3 MB)
your logs show Double NAT (router behind a router).
Notice the WAN address here as it connects to Plex.tv
Jan 25, 2021 17:13:07.711 [9910] DEBUG - EventSource: Successfully connected to 45.33.73.250.
Jan 25, 2021 17:13:07.711 [9910] DEBUG - EventSource: Failure in IdleTimeout (0 - Success).
Jan 25, 2021 17:13:07.711 [9910] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Jan 25, 2021 17:13:07.711 [9910] ERROR - EventSource: Retrying in 15 seconds.
Jan 25, 2021 17:13:10.556 [9914] DEBUG - NAT: UPnP, found device <http://192.168.1.1:5500/rootDesc.xml> with private address <192.168.1.2>
Jan 25, 2021 17:13:10.579 [9914] DEBUG - NAT: UPnP, usable device <http://192.168.1.1:5500/rootDesc.xml> with private address <192.168.1.2>.
Jan 25, 2021 17:13:10.587 [9914] DEBUG - NAT: UPnP, public address is 192.168.0.11
Jan 25, 2021 17:13:10.587 [9914] DEBUG - PublicAddressManager: got WAN IP 192.168.0.11 from router
Jan 25, 2021 17:13:10.587 [9914] WARN - PublicAddressManager: WAN IP is a private IP address
Is there any way I can fix this issue.
My current set up has a modem from my cable company which is incapable of being put into bridge mode. This modem broadcasts a wifi although I have nothing connected to it aside from the router by ethernet.
I have my router plugged into the modem and every device on the network (including the server, as well as everything I am trying to connect with) is connected to the router. (same subnet 192.168.1.1)
I know the 192.168.0.1 is the modems subnet but I am not sure how to make this work on my network.
Thanks
The router is a Meshforce M7.
Hello,
I have updated my server to latest version and now I have insecure connection error and cannot access my server via Web.
I donāt see Plex Media Server/Cache/certificate.crt either.
Edit:
Sorry I forgot to add my logs. Here they are Plex Media Server Logs_2021-02-19_19-13-09.zip (4.5 MB)
Hi,
Iām having trouble with insecure connections for anything outside of home network. I have remote access set up, though it often says it is not working (even when people are accessing it remotely). I have port forwarding setup via 32400.
This has started happening in the last few days. Iāve tried redoing the port forwarding, as well as updating the server and the client.
Iāve attached my logs.
Cheers (3.4 MB)
Hello,
Iām wondering if I have the same certificate issue. I no longer have remote access after I updated my server and now I have the problem where I enable remote access and it only stays connected for about 5-10 seconds. I have tried a completely clean install as well as changing my account password to reset the token and nothing seems to help. Iām running the server on Ubuntu 18.04 and itās always been rock solid. My server logs are attached.
Hello ChuckPa,
I have an issue with the server not reachable by my TVās within my own Network (it is by mobile devices). Iāve already put this in an other Forum threat, where the issue cannot be resolved up to now.
It probably has nothing to do with my server reachabillity, but one thing which is also not correct in my PMS is security. Iām unable to get a secure connection, whatever settings I try. I read in this threat you helped some people by resetting their certificates. Can you please do that for me as well? Maybe secure connection can be restored that way. Thanks in advance.
In the picture below you see there is no green lock next to my server (JackNAS).
Grtz Patrick
Iāve reset your certificate. Please restart the server
On our home LAN, HTTPS (secure) isnāt really a hard requirement.
I say this because:
- You have a firewall in the modem-router to block inbounds
- RFC-1918 traffic (192.168.x.x, 172.16.x.x-172.31.x.x, and 10.x.x.x networks) never leave the house. They are not routable on the open internet.
- Your data from server ā TV is secure either by Wired connection or encrypted WiFi (the SSID & Password form the encryption key).
Basic HTTPS from your Plex/web browser to your server , even if you didnāt open it https, it still should flip over to secure.
I would like to see whatās happening with your machine.
Please do the following so we can walk through the steps
- Settings - Server - General
- Verify DEBUG logging on, VERBOSE logging off, SAVE if you change anything
- Restart PMS
- Let it sit idle for 2 minutes while it restarts
- Now open it via the http://ip.addr.of.PMS:32400/web
- Let the browser open up
- Download the logs ZIP
- Attach it here and I will walk through what itās doing.
Morning ChuckPa,
Although I donāt use remote connection, I asked the question since Iām trying to figure out why my televisions cannot connect to the PMS within my own Network. I get this message on the TV:
(donāt pay attention to the ip address, its already changed to 192.168.2.165)
The first sentence says: āyour device requires secure connections, but there is something interfering with that.ā. Thatās why I was wondering not having the āgreen lockā could have caused my issue, even if I donāt use remote connection.
FYI, I tried everything so far. Newest PMS software, All devices on my own Network, No VPNās installed, secure connection set to Preferred", double checked all permissions in PMS, etc, etc. Nothing seems to solve the issue.
Thank you, youāre willing to look at my issue!
How is this network put together? Wired ? Wireless ? If wireless, what does speedtest report for throughput?
I ask because PMS cannot maintain a connection to the devicesā¦ they keep disconnecting.
Feb 19, 2021 08:52:28.845 [0x7f55e3fff700] DEBUG - Content-Length of /volume1/@appstore/Plex Media Server/Resources/Plug-ins-3c1c83ba4/WebClient.bundle/Contents/Resources/js/chunk-2-06ead142f8d0e108e5fa-plex-4.51.1-f992ea7.js is 3842278 (of total: 3842278).
Feb 19, 2021 08:52:28.938 [0x7f561aa75700] DEBUG - Failed to stream media, client probably disconnected after 173760 bytes: 104 - Connection reset by peer
Feb 19, 2021 08:52:28.938 [0x7f561ad63700] DEBUG - Failed to stream media, client probably disconnected after 78192 bytes: 104 - Connection reset by peer
Feb 19, 2021 08:52:28.938 [0x7f561aa75700] DEBUG - Completed after connection close: [192.168.2.54:57803] 200 GET /web/chunk-2-06ead142f8d0e108e5fa-plex-4.51.1-f9
In the above, 192.168.2.54 is the peer device which closed the connection.
Hi ChuckPa,
Thank you for resetting my certificate. Unfortunately, I restarted the server but had the same issue with connection failing after a few seconds. I then removed and reclaimed my server to see if that would help. Iāve tried the server on three different networks and had the same result, so Iām fairly certain it is not a router configuration problem. Is there any other fix you can recommend?
Different networks? are you hopping around different RFC-1918 subnets ??? Is your computer also on those same subnets as you try to reclaim it and config?
No. I had physically move the server to another location / network previously to determine if the router config had somehow changed but have since moved it back to the original location. I reclaimed the server through the browser on the server today and all configuration is done locally as well.
Morning,
This is how the network is put together:
ISP, then to 3 AirPorts:
From different AirPorts to devices, all wired, except to my mobile devices, thatās Wifi.
Wired connection speed:
Wireless connection speed:
PMS is installed on a DS218+, which has the latest DSM. Also PMS is the latest software update downloaded from Plex (PlexMediaServer-1.21.3.4046-3c1c83ba4-x86_64.spk).
To connect to the PMS I use my MacBook. Although I have some devices with static IPās, the Televisions donāt have a static IP. Also my MacBook has no static IP, but currently the Macbook has 192.168.2.54 assigned to it. Also with the MacBook shut down I canāt get Plex to work on my TVās.. My MacBook is running Big Sur 11.1.
Hope this helps in your investigation.
Grtz Patrick
Hello can you check if I need to resetting my certificate
Also got problems with connection outside house.
Iām having the same issue since the last update. Remote connect only stays connected for a few seconds before disconnecting. No one outside my home network can access my media. Can you try resetting my certificate?
