I’m able to access the shared libraries on my mobile phone via my public IP address on data and my Wi-Fi (also my local host and public/private IP addresses; ditto on my Windows 10 desktop) but not able to access the same shared libraries on my Roku or Android apps on my Wi-Fi (or data on phone). I AM able to access the iPad app via my Wi-Fi as well (iPad doesn’t have data plan).
Remote access is fully accessible in settings on desktop.
I’ve never experienced this and have been with Plex almost since their inception.
Hi. I’m going to reply here, though you pinged me on your other thread.
Based on that other thread I was under the impression that you were the server owner/admin. However, here you say you’re unable to access shared libraries. Can you clarify your account’s relation to the server owner/admin? Is someone else sharing their libraries with you, and you’re having problems with certain client apps accessing them? Or are you just remote to your own server?
In either case my experience has been that, when there are connectivity issues such as you describe, the cause has been firewall issues or DNS (or both). DNS issues can prevent a client from finding the server; firewall problems can prevent clients from being able to connect to the server. Either can result in no connection (or an indirect connection, per you question in the other thread).
Where you are in relation to the server will determine which is more likely.
I am an owner/admin that also has a friend who shares their library with me (I do not share as he only uses his own so he said it was not necessary; yes TMI, but ho well). I am unable to connect to his libraries in the situations I described above.
I use only the windows 10 firewall and do not fuss with DNS, nor know how to.
Ok, will do. I assume no personal identification is included in the logs?
If it helps to know, both Android and roku apps take a long time to load. I see the orange refresh circle on Android just being idle. I’m currently not at home, on data and the Android app takes almost as movie to load (same as wifi say home and where I am). I’ve cleared cache, closed all apps and restarted phone. My friend’s library works fine on the Roku (on wifi) where I am.
I’m not certain if there’s any PII contained in the client logs. You may want to make a quick scan and search for anything you wouldn’t want on a public forum.
Thanks, logs received. They don’t really show as much as I’d hoped; really, they only show what you already know. Specifically, there’s an issue connecting to a shared server.
07-23 18:08:43.179 e: An exception occurred: java.net.SocketTimeoutException: failed to connect to re.dacted.plex.direct/redacted (port 24023) from /192.168.5.178 (port 35066) after 5000ms
...
07-23 18:08:58.272 i: Time out fetching https://re.dacted.plex.direct:24023/hubs/home/recentlyAdded?contentDirectoryID=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=summary%2Ctagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeMeta=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&pinnedContentDirectoryID=playlists%2C1%2C2%2C3%2C4&type=2&X-Plex-Token=
The interesting thing is that it doesn’t appear that all connection attempts fail, or at least not all of them generate an error. I’m curious if it’s just having difficulty retrieving certain hubs. If that’s the case it may be worth resetting all customizations on the problem clients.
Sorry, that “any” should have been “an.” I’ve corrected it.
The two lines show the error connecting to the remote server; those two are just a sample of many present in the logs.
You could try that, but resetting customizations would be my first suggestion. If that doesn’t work, signing out and back in might be worth a try as well. Finally, maybe uninstall and re-install.
Cool, thanks for the clarification. I just reinstalled the Android app and same deal. The shared server shows as being offline but media plays perfectly on my iPad from that shared server.
Even though I reinstalled the app I also reset the customizations but same deal which I assumed would be the case.
Ughhhh. Very bizarre
Thank you so much for your help and patience. Maybe I’ll reach out to Plex support.
I just noticed that my Plex Android app shows duplicate accounts of mine, labeled as ‘S’. The first account is active and has my username. The second one, which is offline, only shows the S.
The last account is my friend’s library which is the one that has been offline on the Android and Roku app. Do you think the shared library is somehow connected to the offline duplicate account? I only have access to the Android app at this time. I went to authorize devices and only see one server because I thought there might have been duplicate servers. Any ideas?
So … I logged out of the Roku app, reinstalled it and logged in and my friend’s server and libraries are back. Ditto on the Android app. I don’t understand how the two are connected other than a Plex bug with logging in … but it could be something I did too but I don’t have a clue where to begin with that. Also, re my last post about OFFLINE, I realized later that is the downloaded media. They should change the terminology with that but all good. Thanks again due your help and patience!
