Ok, got some more info. The issue with the usb not being writable is for devices with NTFS file system. This is the default for drive >64GB. This is the specific issue addressed in the NVidia hotfix. If you have a Fat32 device, you will not have this issue or need the hotfix. You’ll still need the updated PMS app when that’s ready.
3 Likes
Will exFAT be similar to FAT32?
Also . . . how do I join the PMS beta?
2 Likes
i’m also looking for help with this. how do i install the fix to my shield and join the PMS beta? so confused how to even attempt a fix.
Based on the serious drawbacks of the Nvidia hotfix, I wouldn’t do it. I’d rather work around it by converting a drive to FAT32 and copying data over to it.
Fortunately I was wary enough of the update that I read comments and didn’t install it.
So are you working on update for NTFS file system? Any time frame?
Appreciate the advice but in my experience the Shield has plenty of power it’s the 20TB+ of media to index the 12 TB of music is the killer mainly. I’m pretty experienced with PMS so yeah all settings are optimised thx.
If you are referring to the Nvidia 9.0+ Hotfix than I can confirm I applied it after nvidia took my serial number and PMS still can not see my external drive. Are there any other instructions?
With FAT32 isn’t there a individual file size limit or 4GB - if your Plex DB is more than that wouldn’t there be an issue?
2 Likes
I got a similar problem to the rest and i am using synology NAS as eksternal storrage for my nvidia shield / plex media server…
Synology NAS for storing the actual media and external SSD drive connected via USB3 directly to Shield to store Plex Media Server metadata / database / settings / etc - it’s safe to say, this is how majority users set it up.
The issue with update 9.0 is “Plex Media Server is no longer able to recognise directly connected USB drives formatted by Shield” which as mentioned store Plex Media Server database / metadata / settings / etc.
If this is your issue, you will have to wait like all of us for Plex to fix this.
This is not your case but users should not store media (music/videos/photos) on the same drive where your Plex Media Server databases are stored.
Not sure this is universally true.
I nuked the system, installed PMS with no USB to get it up and running
Then, plugged in an NTFS formatted USB which reported abs it fast enough (it’s a recommended Nvidia one so it is) - formatted as adopted storage which worked and then PMS was able to use.
However, can’t see the data folders over the network or open them locally.
Also, PMS backup folders show locally but not over network and files copied from network don’t appear locally (part of permissions issue which is clearly an nvidia problem)
Hello,
once the fix will be ready, does someone knows how to restore the movie DB with shield (explained step by step)?
i never manage to get my movie db back after a server crash.
thanks a lot ,
2 Likes
Just confirming you modified Plex storage location by
- Formatting your external USB drive to NTFS by using the Shield format feature or formatting it externally and navigating to:
Plex > settings > Plex Media Server > Storage location > Let’s do it! > selecting your external USB drive
and it moved your Plex data to it and its working as expected except you can’t write to it remotely?
not sure if this helps but when ejecting my USB drive connected to Shield, the message on the screen was showing “ejecting multimedia_ext3” which is the name of a drive on my Synology NAS mounted on the Shield over SMB.
Yeah, need it too. 
Was curious to try what you mentioned, connected my drive to Windows 11 PC, formatted it NTFS filesystem. Inserted it back into Shield, started it up - still just seeing the 2 internal locations.
Did you format as adopted storage? Or removable when you plugged it into the shield?
I’m pretty sure the user accessible storage location is the USB. That’s what the options looked like for me and my PMS is definitely using the USB (adopted storage) for database and metadata.
Not quite. Used diskpart to completely wipe the usb drive, then formatted as NTFS
Connected to shield and formatted as adopted storage.
Went into plex client and moved data and it worked (on an empty library, not sure that’s important) then rescanned everything and all works.
However. I can see the usb from
My network but NOT the Plex database backup folder and the android folder shows as empty (again on the network)
From the shield Fx browser I can see the Plex database backup folders and write to them and I can see the Android/data folder but cannot open it so it’s definitely a permissions issue not just related to Plex. (Yes, fx browser has correct permissions)
Also, if I copy a file into the documents folder on the shield storage over the network and then use fx browser on the shield the file doesn’t appear to be in there even though when I go back to the network share it is visible and accessible.
I think the main problem is both Plex and nvidia screwed up separately and the confluence is a perfect storm of a screw up.
OK I have another drive already setup as adopted storage and that is working in Android TV but also not detected by Plex so ill just have to wait till they fix it.
1 Like
How weird that we have the same setup and one works and one doesn’t. Maybe because mine is an approved drive? That would be weird though.
I’m not confident a fix is in the offing anytime soon though.
