Ah ok, i do not use those preview thumbnails because they can cause high CPU usage and i don’t really need them. And they would consume extra diskspace.
But as far as i understand they will be saved somewhere in the “Plex Media Server\Local” location so they should be included in the complete backup as well.
Very constructive feedback … that would certainly help the developers 
If nothings works for you, then you have either a really broken device or have not tried any of the updates + hotfixes.
A lot of issues have been resolved and some still need some work.
Careful, you may be a victim of a cognitive bias
I tested all the updates, all the hotfixes, restart the full configuration of plex, loose many many times and like many here shield crashes during the scan, comes back when rebooting and PMS disappears after a few days. I’m tired of beta testing something that has always worked.
If you think that’s normal, good for you.
Another PMS update 5604. See how this one goes.
Don’t bother trying. I tried updating and my libraries didn’t have exclamation sign. Went to photos but no thumbnails and when I tried to open photo, it said “unable to open” or something similar. Plex server was available in settings.
After that I tried to restart shield, to test if the server stops working (like in previous fix attempts). Unfortunately, it stopped.
I know that Plex works for some users, but I’m sure that users having plex data on usb adopted storage still have this problem. I’m not reinstalling Plex until it is confirmed that the fix is ok.
I am so thankful that when this new update screwed up my Plex server, I immediately moved all of my libraries to a PC. I have had ZERO issues on Windows 11. When I was on Nvidia Shield Pro, even prior to the update, my server would go down every several days and I would have to reboot Shield to bring it back up. I had my Shield plugged into a smart outlet so that if I was out of town I could reboot it remotely.
For all of your sakes I hope that they continue to work through and resolve issues with Plex on Nvidia Shield, but I am happy I moved away from it.
djonsmith,
I think that the majority of users have this working now. I have an external drive, and since the hotfix for 9.01 I haven’t had any plex server issues, going on a couple of weeks now.
The crashing during scans has been resolved since the last Shield update 9.0.2 (which is basically 9.0.1+hotfix #1 for that release).
I agree that (this time) it took a very long time before most issues were resolved.
To long for my liking but in the end i just want a working PMS on my Shield and i am willing to try the beta’s for that.
Fact remains that Nvidia and Plex should have tested their releases much better before releasing it to the public. Lets hope this will be a (painfull) learning experience for both!
Me too. The latest Shield update and hotfix package fixed all of my big issues. I think hw transcoding is my only remaining issue.
Any updates on the issue based on my logs? The behavior is inconsistent, but I cannot consume my media if the clients returns a generic unexpected error.
Hmm. PMS is having trouble identifying the IP to use.
Mar 01, 2022 20:34:34.942 [7790] DEBUG - Detected primary interface: 0.0.0.0
Can you check your server settings and set the primary interface there. Restart PMS and see if that helps.
Updated the primary interface, rebooted shield and also restarted the router, but sadly to no effect.
Some movies are ok, some are returning the “something went wrong” message.
Get me the client log after reproducing. I didn’t see anything on the server side.
I’ve enabled verbose logging too.
On iOS it spins indefinitely (sometimes it finishes, but after a long time, and it still doesn’t show the additional data).
On the Plex client on shield it just returns error.
From web interface everything is instantaneous.
Thanks!
PlexDebugInfo-meme1337-7.29-2010 (2022-03-03 00.26.33 +0100).zip (2.1 MB)
No, don’t do that. Turn that off and reproduce to generate new logs.
I just updated to Shield 9.0.2(33.1.0.301) and Plex finally started rebuilding my libraries. I had 2 Shield hotfixes before that (not sure about exact version) and it didn’t work. Hope it keeps working.
Thank you
Applied 9.0.1+ Second Hotfix (33.1.0.301 deployed on 3/2/2022):
Guess I’ll see if this fixes the buffering caused by 9.0.2 Hotfix 1.
Did you have to request it or was it rolled out automatically?
I signed up for the last hotfix so was wondering if I had to do it again.
