Server Version#: 1.40.2.8395 (smb)
Player Version#: 10.13.0.466
I’m following https://support.plex.tv/articles/moving-server-data-storage-location-on-nvidia-shield/ to move my Plex data storage location on my NVIDIA SHIELD to a removable drive but my Plex client app on my NVIDIA SHIELD has no Plex Media Server row in the settings, it jumps from Subtitles to Advanced. Any ideas? Please assist. Thank you.
Hi. Do you mean your PMS is accessible but there’s no row in settings? Need a bit more detail here to try and help.
Yes, that’s what I mean. Plex works, but the Plex Media Server row in the Plex client app settings is missing, so I can’t move the database.
Anyone? I reset the SHIELD, issue persists.
So the server running and you can access and play stuff it is just not shown in the settings row?
Is it possible you can restart the player app then get the android tv logs and the logs from the server. If the server is running you should be able to get them from the web app else you would need to access the Shield storage directly
Yes, the server is running and I can access and play stuff, it is just not showing the Plex Media Server in the settings, so I can’t move the database.
I couldn’t get the Android TV logs, that support article was unhelpful (I don’t have any “Android TV app” and I find no “Help & Support” nor “Advanced” setting on my SHIELD), but I was able to get the logs from the server.
The shield operating system is Android TV. The player on it that is not showing the server setting is our Android TV app. The first part of that article is for the Android Mobile app if you scroll down you will see directions for Android TV
Thanks, here you go.
logging.txt (1.5 MB)
And? What did you find? What’s the solution? Please assist. Thank you.
Issue persists. Please assist. Thank you.
Really odd they just ignore topics once they can’t prove someone wrong…
Sorry for no response yet. Still looking into what is going on.
Agreed. And that they refuse to directly support paying customers and instead forward them to public forums so other customers/users do their job for free. Fortunately I live in the EU, where we have laws for this, so I’m considering legal action if this isn’t solved within 2 weeks.
It’s been 16 days…
Yeah and so many of the user here are rude, arrogant and most important, unhelpful.
It’s awful, especially given how expensive Plex is for something you provide all the actual content for.
They should be updating every few days to say their progress
They need a proper single ticket service, not forums
Fully agree on the ticket service, unacceptable not offering this to paying customers.
So far, they just delete comments and do anything but offer solutions 
And my god some of the obnoxious members in this forum
So far, indeed, they offered no solution, and it’s been 32 days… 
And? What is going on? It’s been 24 days. Please assist. Thank you.
You have a ton of errors all over the place. You could have a DNS issue on your network. You can also try rolling back the server a version.
