Shield TV Pro Atmos

Afternoon,

I’m running a 2019 Shield TV Pro into a Yamaha RXA-1050 and everything works great apart from being able to get atmos to work.

I understand atmos is more a type metadata that is embedded in either a combo of 7.1HD or 2.0 HD and 5.1 DD+ (or something to this effect) but surely i should be able to get this to at least show on my amp? I’m using files downloaded from Dolby Trailers - The Digital Theater so I’m pretty sure they’re legit as they’re basically the same as the files on the blu-ray test disk i have.

Anyone have any knowledge on how to get this to work?

what does the plex server dashboard show, is it transcoding video or audio ?

if everything is direct play, you need to make sure that the shield system settings, and plex app settings are configured for pass through.

also make sure you have hdmi 2.0+ cables.

you may need to configure the receiver port for hdmi 2 (some are default to hdmi 1.4).

Direct play on both. Amp shows TrueHD 7.1 on the front panel.

Cables / other settings all good. 4K content, HDR etc pass through fine, it’s only atmos i can’t seem to get.

well, if plex says is direct play, problem must exist between shield and the receiver.

double check settings, do a hard hdmi cable and power reset (pull the plugs on both shield and receiver, plug back in), comb through avr settings.

do you have a bluray player that you can confirm atmos besides shield, does your receiver actually display ‘atmos’ or is it an icon somewhere?

do you have prime or netflix or something that streams atmos ?

do note, there are 2 kinds of atmos:
truehd+atmos (from bluray/4k)
dolby digital+atmos (from streaming providers)

to my knowledge, there are no instances of DD+atmos from disk (only streaming sources).

Check the settings on your receiver.

For example, searching the manual (PDF) for “Atmos”:

Screenshot (547)

Yes. The probem is plex doesn’t on any file and from what i gather it never does.

As i said above, i have a dolby blu-ray with the same files and atmos works perfectly fine on those.

if you have plex and the shield (TWO different settings) set for pass through, then if plex is direct play, it is not a plex problem.

you might also need set the receiver input that shield is using to ‘auto’ mode or direct or whatever.

Appreciate the input but it works fine on other devices fine. My issue is even verifying plex is passing through the atmos metadata. Mediainfo shows this on the file:

So i know the file is good.

no one is disputing the file is good.

but the point is, if plex is direct playing, and is configured for pass through, then it does not modify the data, the shield then either decodes that audio to PCM, or it passes it through to the receiver, again unmodified.

so, you have established that plex is direct playing, so plex server is not modifying the stream.

it goes to the plex app, which you state is pass through

it goes to the shield system, which you state is pass through

through hdmi, to the receiver, which is seeing the truehd but not atmos

How is plex not the problem if plex does not show atmos? I’m asking what plex does with this metadata which is on the file but does not seem to show on plex or be passed through by plex.

See this articles which says :

While Dolby Atmos and Dolby TrueHD are two separate soundtrack formats, Atmos data on Ultra HD Blu-ray is actually an extension to TrueHD that is folded into the bitstream to maintain backwards compatibility. Here’s how that works: If you play a disc with an Atmos soundtrack, the Atmos extension data is decoded by an Atmos-compatible receiver. If your receiver isn’t Atmos compatible, the extension data is ignored and the soundtrack is decoded as regular Dolby TrueHD.

So from what I can tell, this ‘atmos extension data’ is being stripped somewhere so the amp isn’t registering it as an atmos track.

if you are looking for atmos within plex itself, you will not find it.

atmos will only display on your receiver.

plex currently only shows the base audio codec within the ui.

Check the Shield (not Plex) audio settings: Settings → Device Preferences → Display & Sound → Advanced Sound Settings → Available Formats.

Choose Auto.

Manually selecting audio codecs may cause issues with Plex playback (based on personal experience w/ my Shield).


Also, try swapping the Shield & Blu-ray player inputs to the receiver. See if the receiver still displays Atmos when using the Blu-ray player on the Shield input.

I’m well aware of this, which is why i’m asking this question? I know my file is good, i know plex doesn’t SHOW atmos as the codec, but should be capable of passing it through, so why isn’t it? It to me would say whatever data triggers the stream to be decoded as atmos at the receiver isn’t being passed through correctly.

we keep talking in circles.

if plex is direct play, and the plex app/shield is pass through, then plex is passing it through, the problem is either with your settings, hdmi cable, or avr settings/receiver.

I’ll attach pictures of my setup for reference.

Also, what version of the Plex client are you using?

If this is a new setup, make sure you’re on the current release of Nvidia OS and the Plex client. The versions on the Shield when unboxed will be out of date.

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