Some remote access stopped working

Plex Media Server Remote Access
181

Thank you and sorry for being a pain. I have downgraded and still seem to be having the issue.

182

Spoke too soon - appears to be working at the moment, thank you.

183

Please keep me updated as to the progress. It’s very important I know the moment you have issues if you do

184

how can i tell if im having a certificate issue?

185

@SteelShadow

  1. restart PMS
  2. wait 2 minutes
  3. Download the logs
  4. Examine the ZIP file (Plex Media Server.log)
  5. If it contains “404” and “cannot fetch certificate” then that’s the problem
  6. Also look for “422” returns if you have Plex/Home and/or Remote Access
186

Hey ChuckPa I am getting the 404 cannot fetch certificate what should I do?

187

Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=eaa3f133-0f05-4bc5-aa9a-aa05bef70954
Oct 06, 2020 23:19:45.844 [12116] DEBUG - HTTP 404 response from POST https://plex.tv/devices/617b31781fbd13d22b44477a925718e265778aa3/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 06, 2020 23:19:45.863 [12116] ERROR - CERT: Could not fetch certificate from the cloud: 404
Oct 06, 2020 23:19:45.869 [4288] DEBUG - [CERT] MyPlex: Last published value didn’t change, we’re done.
Oct 06, 2020 23:19:46.055 [4924] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/617b31781fbd13d22b44477a925718e265778aa3/connectivity?X-Plex-

188

looks like thats the issue. How can I fix it?

189

@SteelShadow

I just reset the server’s certificate
Please restart PMS.

Advise if everything it working again

190

still not working

191

i just shut down the server again just in case

192

kicking it harder! LOL

1 Like
193

Start it up and pull the logs
PRAY it’s not doing a 429

194

Looks like that Harder Kick worked LOL :slight_smile: it’s back up and running again
THANK YOU!

195

do you still want me to pull the logs or is it good now that its connecting again?

196

Keep an eye on it. Be gentle (don’t change anything)

let’s see how it behaves

1 Like
197

OK. Will do. going to bed now. THANKS AGAIN!

198

@Hutch8729

Which system? (you have an older “Neo” named system not used in a while???)

199

@ChuckPa I just reset my password today, and now cannot connect securely remotely as well. I tried deleting PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, and PlexOnlineUsername from Registry (Win10) to no luck. Then came across this tread.

Looks like I’m having the same issues:
Oct 06, 2020 23:55:40.019 [9276] ERROR - CERT: Could not fetch certificate from the cloud: 404

Can you reset my certs?

200

Yes correct, I will DM you the current system name.

EDIT: can’t see where to DM you but “Neo” is no longer in use.