Some remote access stopped working

Plex Media Server Remote Access
41

@ckoufos

I’ve given it a bit drop out .

The certificate has been reset

Please verify your computer clock is in sync with the internet time
Restart the server

1 Like
42

That looks like it worked. Thank you!

43

Dumb question, but will we all need our certs reset to fix this issue?

2 Likes
44

I am curious as to how this will be fixed as a whole - I am now experiencing this issue as well.

2 Likes
45

@ChuckPa Thank You, here are my logs: Plex Media Server Logs_2020-10-05_09-40-27.zip (4.6 MB)

46

@ChuckPa
I hope you are not already to stressed :smiley: Maybe if you find some time you might also take a look in my logs :wink:
Plex Media Server Logs_2020-10-05_10-12-40.zip (2.2 MB)
Thank you very much…

47

@ChuckPa
Hi ChuckPa ! News from my problem ? :slight_smile:

1 Like
48

I have been able to get everyone working by following this sequence.

  1. Stop server.
  2. Manually sync the machine’s clock with NTP time servers
  3. Let me know it’s ready
  4. Stand by so the server can be started within 5 minutes of resetting the certificate.

Let’s give that a try

49

@ChuckPa Confirmed resetting the cert on your side appears to have fixed the issue. I didn’t even need to restart my server and it started routing properly again (I could start casting just fine from android). However, the local machine for app.plex.tv still can’t find the server on the same local machine, but that server is visible with localhost.

50

@ChuckPa Hi ! :slight_smile:
Whats NTP time server ?

51

@ChuckPa Ok I think I did it let’s retry and cross the finger :slight_smile: I’m ready.
If I well undesrtand, I have to relaunch the server as soon as you doing the manipulation, that’s it ?

52

Hi, I’m having a similar issue. Remote access has stopped. This is my log file (downloading it for the first time). I have followed the above steps. Kindly let me know if anything is wrong and if this is the certificate issue or something else. Please help me reset it. Thank you!
Plex Media Server Logs_2020-10-05_20-46-20.zip (2.3 MB)
@ChuckPa Could you please check my files too and let me know?

53

OK, stopped server and syncd with 0.uk.pool.ntp.org

54

@Codie90

Server reset. you may start it now.

55

@yevaman44

Stop the server before I perform the restart.

It needs to start cleanly.

56

@ChuckPa Server is stopped

57

Thank you! Working perfectly again.

Much appreciated

58

Yevaman44

your system has no certificate for me to reset.

It has not attempted to obtain one.

This is what Plex.tv knows of your server.

Screenshot from 2020-10-05 11-58-27
Screenshot from 2020-10-05 11-58-27807×589 33.4 KB

59

@ChuckPa… How can I do ? What’s the problem

That’s strange i’ve got the same problem as everyone, He arrived at the same time as everone, but for me, it’s not working :frowning: :frowning:
That’s strange but since three day you already tried to reset my certtificate, thoses times, you had find one don’t you ?

60

I don’t know what you did – or did not do.

  1. Restart the computer
  2. Let it start again
  3. Let PMS sit completely idle for 2 full minutes after restart
  4. Download the logs and attach them here.
  5. I will compare your logs with Plex.tv