ok i’m doing it right now
@ChuckPa
Here’s the log .
Before you tried to reset, I had disconnected from remote acces before I shut down the sevrer. That’s peraps why you didn’t see a certifcat ?
Plex Media Server Logs_2020-10-05_18-18-11.zip (1.9 MB)
Here is the time settings in windows
Your machine now has a certificate
Oct 05, 2020 18:13:17.663 [14996] DEBUG - Running migrations. (EPG 0)
Oct 05, 2020 18:13:17.687 [14996] DEBUG - ChangestampAllocator: initialized to 2113598924663431420
Oct 05, 2020 18:13:17.687 [14996] DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.26.0, threadsafe=1
Oct 05, 2020 18:13:17.691 [14996] DEBUG - Running migrations. (EPG 0)
Oct 05, 2020 18:13:17.710 [14996] DEBUG - [CERT] Installed certificate with fingerprint 7c:46:79:73:d7:37:c0:0d:d5:dc:43:95:4d:d2:01:9d:04:85:8a:e0.
Oct 05, 2020 18:13:17.710 [14996] DEBUG - [CERT] Installed new private key.
Oct 05, 2020 18:13:17.710 [14996] DEBUG - [CERT] Subject name is /C=US/ST=California/L=Los Gatos/O=Plex, Inc./CN=*.f85886833c0f46e48b170e8e585e4c73.plex.direct
Oct 05, 2020 18:13:17.710 [14996] DEBUG - [CERT/OCSP] Stapling requests will be made to 'http://ocsp.digicert.com/'.
Oct 05, 2020 18:13:17.710 [14996] INFO - [CERT/OCSP] Successfully retrieved response from cache.
Oct 05, 2020 18:13:17.711 [14996] DEBUG - [CERT] Installed intermediate certificate.
It has this error from Plex.tv
Oct 05, 2020 18:13:21.654 [15124] DEBUG - EventSource: Wrote data, reading reply.
Oct 05, 2020 18:13:21.731 [15124] DEBUG - EventSource: Read HTTP reply header.
Oct 05, 2020 18:13:21.731 [15124] DEBUG - MyPlex: We appear to have regained Internet connectivity.
Oct 05, 2020 18:13:21.778 [15136] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 18:13:21.788 [16288] DEBUG - HTTP 400 response from PUT https://plex.tv/devices/5243b7a2a35629c14fca2808d6f7c27b58390a42?Connection[][uri]=http://192.168.1.54:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 18:13:21.788 [16288] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Oct 05, 2020 18:13:21.790 [16288] DEBUG - CERT: Certificate will not expire soon.
Oct 05, 2020 18:13:21.804 [16952] DEBUG - HTTP 422 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 18:13:21.804 [16952] DEBUG - MyPlex: Published Mapping State response was 422
Oct 05, 2020 18:13:21.805 [16952] DEBUG - MyPlex: Got response for 5243b7a2a35629c14fca2808d6f7c27b58390a42 ~ registered :0
Oct 05, 2020 18:13:21.805 [16952] DEBUG - MyPlex: updating mapped state - current state: 'Unknown'
Oct 05, 2020 18:13:21.805 [16952] DEBUG - MyPlex: mapping state set to 'Mapped - Publishing'.
Oct 05, 2020 18:13:21.805 [16952] DEBUG - MyPlex: async reachability check - current mapped state: 'Mapped - Publishing'.
Oct 05, 2020 18:13:21.805 [16952] DEBUG - MyPlex: Requesting reachability check.
Oct 05, 2020 18:13:21.805 [16952] DEBUG - HTTP requesting PUT https://plex.tv/api/serv
I am going to chat with operations now.
Let the server sit idle. Plex.tv team is looking at it now.
@ChuckPa Ok I am waiting here for the rest of the operations 
ok I dont touch anything
I just restarted and can use the server from my mobile device, but https://app.plex.tv/desktop#!/settings/web/general still shows “unable to connect to XXXX” in the sidebar
Your DEBUG server logs ZIP file will be needed to diagnose.
What you have stated so far isn’t enough to go on.
@ChuckPa Same Problem… I’m cursed… 
I’m a little disapointed… Seems to be no solution 
Fresh logs please. I will give direct to the engieer
Plex Media Server Logs_2020-10-05_19-02-13.zip (1.3 MB)
@ChuckPa Here they are !
here’s mine for plex web from app.plex.tv - the server in question is “monster”. server_log-monster.txt (141.9 KB)
Here’s the ones from the localhost server logs Plex Media Server Logs_2020-10-05_11-05-18.zip (1.6 MB)
yessir - updated above (you typed faster than chrome could download them )
Now you can go turn DEBUG logging back on. (we have it on as the default).
Logs are fixed size so you are not wasting space. I cannot help you with “ERROR/INFO” only logs.
You will need to recreate the whole scenario after you check the box to enable DEBUG logging (keep VERBOSE logging OFF )
Could you check mine too please?
DEBUG logs captured 2 minutes after startup -Or- confirm for me you have “404” error codes in your logs ?
There are too many variables with Remote Access. I need to know what I’m dealing with
Hi @ChuckPa I have problems connecting to my server from outside my local network.
Server Synology DS412+
Player Version#: Version 8.7.1.2031
Server Version#: Version 1.20.1.3252
Plex Media Server Logs_2020-10-05_19-14-56.zip (2.9 MB)
Hi I hope someone can help me.
I have been having problems getting remote access to my Plex server on my Synology NAS DS412+
I have setup port forwarding on my router from my external IP address on port 32400 to my internal IP address on port 32400 but it says its online for 5 sec after that it says, not available from outside your network.
I have also tried to setup UPnP and not even that helps.
I have configurated public IP address for my router and my NAS server is connected to my router
directly.
I just want to say that my server has been working for 2 years but for 4 - 5 days ago it stopped working.
I have closed down my server for 2 min the started it again and download logs.
Hope someone can help me.
Here’s those updated ones. Plex Media Server Logs_2020-10-05_11-18-02.zip (1.3 MB) Plex as a service keeps locking me out, so I have to restart my whole machine every other time. This was captured about 1 min after windows logged in.
