I recently added a bunch of Batman: The Animated Series episodes to my library and added SRT subtitles for each of them. They are all named the same as the corresponding episodes and are in the same folder. But Plex doesn't seem to even see the SRT files either in the browser or on my bluray player.
SRT files for my movies, however, work just fine. The problem is only with the TV shows.
Local Media Assets is enabled and on top in my agents settings.
Any idea what the deal is and how I can fix this? Thanks!
First, do a deep scan just to be sure. I don't think it will harm anything.
Second, the last Roku update (Dec 18) added a menu item for captions. Find the Settings menu, scroll, and turn on captioning. I don't know what "Instant Replay" means, but just flat out turn captions on. It's not ideal because you may get captions all the time on anything (I haven't tested), but at least it works now.
The Roku thing isn't relevant here. It's not just that I'm not getting subtitles on TV shows when I'm streaming. Plex won't use or even see the SRT files for TV shows at all.
I've had a similar issue with SRT subtitles not displaying on Roku. There's nothing wrong with the SRT file, and Plex does pick it up as a playback option--it just won't display during playback.
The solution (at least for Plex on Roku) is to go to Preferences, Subtitles, and choose "Burned In" instead of "Soft" for Subtitles. The subtitles should display correctly.
This problem seems to affect TV Shows, but not Movies, so perhaps there's a bug here somewhere. I compared a SRT file for a movie that displays fine and the one for the TV show I was having problems with, and there were no differences in encoding, formatting, etc.
The same SRT subtitles displayed fine when playing the video from the web client, so this could be Plex client-specific.
To address the different issues of Plex not picking up the SRT file and listing the subtitle at all, I'd check the SRT file name. For me, I had some English subtitles that weren't being picked up by the scan. I renamed the SRT to include "Eng" (example, "myshow.Eng.srt") and it picked it up right away. I suppose without the language hint, Plex doesn't know right away (possibly corrected by deep scanning?). Again, never seems to be a problem with movies, only with TV Show libraries.
To address the different issues of Plex not picking up the SRT file and listing the subtitle at all, I’d check the SRT file name. For me, I had some English subtitles that weren’t being picked up by the scan. I renamed the SRT to include “Eng” (example, “myshow.Eng.srt”) and it picked it up right away. I suppose without the language hint, Plex doesn’t know right away (possibly corrected by deep scanning?). Again, never seems to be a problem with movies, only with TV Show libraries.
The SRTs are named episodename.en.srt. I have also tried using .eng.srt and it doesn't make a difference. I have refreshed, I have scanned, I have deep scanned. Plex REFUSES to see these SRT files even though they are perfectly functional files.
The SRTs are named episodename.en.srt. I have also tried using .eng.srt and it doesn't make a difference. I have refreshed, I have scanned, I have deep scanned. Plex REFUSES to see these SRT files even though they are perfectly functional files.
the Episode Video filename and the SRT filename need to be exactly the same. Also make sure you have "Local Media Assests" enabled in the agent options
The SRTs are named episodename.en.srt. I have also tried using .eng.srt and it doesn't make a difference. I have refreshed, I have scanned, I have deep scanned. Plex REFUSES to see these SRT files even though they are perfectly functional files.
Also, which language is it? I now that a change went through for eastern european languages that *might* have caused an issue. Which text encoding are you using in the file? UTF-8?
Also, can you attach the srt file here (rename it to .txt. in the end to attach it) and we will take a look in it.
Here's the folder containing the episodes and SRT files. As you can see, the names are the same. The SRTs are all en.srt. That works for movies. I also tried changing it to eng.srt but they still didn't show up so I don't know if that actually matters.
Here's the folder containing the episodes and SRT files. As you can see, the names are the same. The SRTs are all en.srt. That works for movies. I also tried changing it to eng.srt but they still didn't show up so I don't know if that actually matters.
Boom, no SRT subs. The VOBSUB from the video file itself is present, but that won't stream remotely, which is why I need the SRT file to work.
I attached an SRT renamed as .txt. Thanks!
That file works just fine for me.
* Your second screenshot shows the wrong agent list, as I assume you are using theTVdb as primary metadata agent. Or are you using personal media?
* And you did remember to refresh the metadata after adding the subtitle? See my One Minute Subtitle Addendum video that is in my signature to make sure you are doing it right.
* And you did remember to refresh the metadata after adding the subtitle? See my One Minute Subtitle Addendum video that is in my signature to make sure you are doing it right.
I have refreshed and deep scanned many, many times. It never sees the SRT files.
Ahahaha, I fixed it! It was the dumbest thing in the world. Apparently it didn't like that the containing folder was called "TV Shows" instead of "TV"! I made that change and bingo, the SRTs show up!
I've had a similar issue with SRT subtitles not displaying on Roku. There's nothing wrong with the SRT file, and Plex does pick it up as a playback option--it just won't display during playback.
The solution (at least for Plex on Roku) is to go to Preferences, Subtitles, and choose "Burned In" instead of "Soft" for Subtitles. The subtitles should display correctly.
Thanks so much for this!! Changing my settings from Soft to Burned In helped Plex on my Roku 3 actually display the subtitles I was having issues with. Thought I'd give my feedback. :)
Ok I have local media access enabled. I have refreshed and deep scanned. Also running the latest version. No subs show up to be selected or display.
/TV
/Mixology
/Season 1
Mixology - S01E02 - Liv & Ron.eng.srt
Mixology - S01E01 - Tom & Maya.mp4
Mixology - S01E01 - Tom & Maya.srt
Mixology - S01E02 - Liv & Ron.mp4
Further more...
Can if it works if you remove & from the file names. Would be weird, but at least try it.
Doesn't seem to be your server you are playing from. Do you know the PMS version that that person has installed? Because changing audio and subtitles from my friends sections works just fine for me using the iOS app on my iPhone 5S.
