Server Version#: 4.66.1
Player Version#: not sure how to find this looking in settings
I can’t seem to get my server to pick up several episodes of one TV series, and there’s another that it doesn’t seem to see at all. I’ve tried renaming things and reorganizing things according to the recommendations, but nothing seems to help.
give us one example of the actual naming you have for a show.
4.66.1 is the player version. insetting on the left side you will see two “General” areas. one under the PLEX WEB heading which is the player version number and another under your servers name under SETTINGS which is your server version number.
Also I believe I found the version number for the server. 1.25.0.5282
Get rid of the leading [AliQ] at the start of the file names and the season folder should just be Season 01. the path up to TV Shows is the folder you added to library folder setting correct?
I’m assuming they are mkv’s, but check the box at the top that says “File name extensions”
Did the scan originally run while they were being transferred to that folder?
Updating the name doesn’t seem to have helped. Thank you for the suggestion. TV Shows is the directory for TV. I didn’t scan until after the files were in place.
edit: just realized I named it “Season 1” not “Season 01.” I updated it, but that doesn’t seem to have resolved the issue.
Since they are mp4s it is possible it has bad embedded metadata and is being matched to something else. can you try this plex dance.
Plex dance does not seem to have done the trick.
OK think I will need to see server logs.
can you try naming the folder to Steven Universe Future (2019) {tmdb-94280} as well
I’m happy to do this, and have extracted the logs. I’m not sure how to deliver them to you in this format. Will update the series name.
you can click on my username to message me the entire zip file. just drag and drop it on the text entry window to upload it. or click the upload button to browse for file
Plex Media Server Logs_2021-12-03_20-31-52.zip (1.2 MB)
I figured out how to do it, lol. Sorry for the confusion.
I have the same problem! I added 2 new seasons but Plex doesn’t recognize it. I changed the names, but it only recognizes the first episode.
I checked everything I know, permissions, names, extensions, etc.
I will do more tests tomorrow.
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I see no traces in the logs for a Plex Dance after you renamed your files/directories as suggested?
So, after renaming to like :
TV Shows/Steven Universe Future (2019) {tmdb-94280}/Season 01/Steven Universe Future (2019) S01E01 Little Homeschool.mp4
Did you then preform a Plex Dance ?
And if not, please do, and right after upload a new set of logs
It worked here to do Plex Dance.
I changed the series folder, renamed it, cleaned the Plex, put it again in the Series folder and analyzed it again and detected the season.
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@AnaRusalka the scanner is encountering an error trying to read the directory.
Dec 03, 2021 20:10:26.401 [6104] DEBUG - Performing a scan with 'Plex TV Series' (language: en-US virtual: 0).
Dec 03, 2021 20:10:26.401 [6104] DEBUG - * Scanning C:\Users\robuc\Videos\Plex\TV
Dec 03, 2021 20:10:26.402 [6104] DEBUG - Scanner: Processing directory C:\Users\robuc\Videos\Plex\TV (parent: no)
Dec 03, 2021 20:10:26.402 [6104] WARN - Filesystem error (boost::filesystem::last_write_time: The system cannot find the file specified: "C:\Users\robuc\Videos\Plex\TV") during scanning: 2 in "C:\Users\robuc\Videos\Plex\TV"
Dec 03, 2021 20:10:26.402 [6104] ERROR - We got an error scanning in C:\Users\robuc\Videos\Plex\TV
Dec 03, 2021 20:10:26.402 [6104] WARN - Scanning the location C:\Users\robuc\Videos\Plex\TV did not complete
Do you have any antivirus running or anything like that? Can you play the files in VLC or other video player?
also the scanner seems to be looking in TV folder but your screen shot says TV Shows is name of folder. so check what it says in that libraries settings
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