Subtitles (SRT External) still showing on player, even without .srt files in directory

Server version: 1.18.8.2527
Plex Web: 4.22.2

Basically as the title says, I have The X-Files season 2, which had .srt subs in the same folder, all named correctly, [Series name - S0XEXX.eng.srt] but when selecting ‘Subtitles’ on the player, I got a choice of English or GERMAN subs. I have since moved the .srt files out of the directory, and restarted the player, but I ams still seeing English or German external subs. What the eff is going on?

You might have added them with a manual subtitle search.

You should be able to delete them using the subtitle selector in the web app. (You might have to enable ‘media deletion’ in the server preferences first.)

Yep, tried doing that, but this is the error message I get when I try to delete them

Screenshot 2020-03-27 at 09.07.46

Analyze this episode
and Refresh Metadata for the whole show.

I also had a similar issue. I changed my filenames to use .en.srt instead of .eng.srt, then I did the PLEX DANCE.

All fixed now.

bh

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