Suddenly no remote access

Plex Media Server Remote Access
440

Yes that is correct

441

You have a few things to check:

  1. Do you have manual port forwarding rule in your modem/router which forwards port 31200/TCP from your modem router to 192.168.100.109:32400 (the registered LAN IP of your PMS server)

  2. Does your PMS server computer allow TCP 32400 inbound connections ?

442

UMMMM

port forwarding …I only changed it on plex.

I never have had to do port fording since i started using it, even when i lived in Nunavut with limited internet.

So no clue if there was suppose to be other steps, really appreciate the time taking to solve this. 60 year old fart just learning stuff once more

443

well, I’m 64 so if I can learn it – So can you! :stuck_out_tongue: :rofl:

What brand modem and which model do you have.

I’ll show you and all these young guys how it’s done

:rofl:

1 Like
444

My modem is the Bell Modem

445

This one?

446

no bell 3000 comes with my internet pkg, remote access worked before with the same modem,

447

If remote access worked before…

PRESUMING you didn’t have manual port forwarding (it all all UPNP)

-THEN-

Having allowed it to calm down, it should work again.

  1. Set Plex back to automatic port forwarding
  2. Let it try ONCE (as you switch it back)
  3. Stop Plex

Now restart the modem (annoying)

After it comes up and is working, Restart Plex

Wait 2 minutes then download the logs ZIP file again and attach it
(You can delete those other ZIP files to avoid confusion)

NOTE: I find no documentation on how to get into your modem other than there should be a default admin password somewhere .

448

Bell doesn’t allow access to the modem
will try the stuff you have written.

is there another wat to restart plex other than restarting my computer, want to make sure its the right and same idea

449

I don’t have a Windows machine so I had to Google it

:rofl:

450

so for windows simply turn it off and on will be right back then

451

The sequence:

  1. Stop Plex
  2. Restart modem
  3. Wait for modem to restart
  4. After it’s restarted, using your browser, confirm the computer sees the internet as up and normal again
  5. Now start Plex

After Plex has been running for 2 minutes, open it
Settings - Troubleshooting - Download Logs

Attach that new ZIP file here for me to see.

452

Plex Media Server Logs_2023-11-12_10-31-43.zip (2.2 MB)
I have to go , I will be back later this evening and any time tomorrow, I will try and connect later, thx again

453

@stephen-breddam

Thanks for that log.

We will go into this deeper later.

From your logs, Plex.tv cannot contact your server (not reachable)

Nov 12, 2023 10:30:30.836 [10736] DEBUG - [EventSourceClient/pubsub/172.105.97.53:443] PubSub: Got notified of reachability for async identifier 76f0e8ed-1af3-488d-8473-58bc8f000b65: 0 for 207.XXX.XXX.XXX:31200 (responded in 5144 ms)
Nov 12, 2023 10:30:30.836 [10736] DEBUG - [EventSourceClient/pubsub/172.105.97.53:443] MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Nov 12, 2023 10:30:30.836 [10736] DEBUG - [EventSourceClient/pubsub/172.105.97.53:443] MyPlex: mapping state set to 'Mapped - Not Published (Not Reachable)'.
454

Hi @ChuckPa ,
i have my library videos on Nas Qnap TS-1264U and i install last version of Plex on my Nas.

In my network home all devices have Statics IP :wink:

From Access Remote Section i had problems. Everytime i tried to apply “force manually open 32400 port” for any seconds was green ok, but became soon red.

So i Fix Problem in this way :

  1. At first on my Nas Qnap i activate UPnP services.
  2. On my FritzBox i open 32400 port TCP and UDP by my ip nas.
  3. In my Nas i open port 32400 TCP and UDP in QuFirewall app.

Now Finally my access remote on Plex it’s always GREEN :smiley:

So i install Plex on my Pcs and TVs and after login i try to play my videos library mkv mp4, 4k too…
All this devices are connected on my network by LAN.
On all of them films plays perfectly. Wow Great!!! I love Plex!!

Now i try to install Plex on my Mobile Phone Android and after login i see normally all my collection films in library and i try to play them. (in Wi-Fi or 4G) But here i have a big problem now!
Films start or resume perfect but after about 50 secs stopped and return home Plex. I try every films.

I spend more and more hours to fix this problem and maybe the app Plex after about 50 secs would save status watch of the film and in this point the video stopped! Because don’t save changed status on other devices (much little time).

Maybe you can confirm me this, and can help me to fix this problem.

Thanks for all.
Mark.

455

@supermark10

I need your DEBUG server logs ZIP file which captures the start and failure of a playback session.

I cannot diagose the playback failure from description alone.

To diagnose Remote Access problems;

  1. Confirm server DEBUG logging is enabled (this is on by default)
  2. Restart Plex
  3. Wait 3 minutes
  4. Download the logs ZIP file
  5. Attach the logs ZIP file here
1 Like
456

@ChuckPa
Ok, so i close Plex and restarted. After 3-4 minutes i generate first debug and i send to you here.
Later i try to launch a film from Plex on my mobile phone android connected by wi fi , i wait about 50 seconds and film stopped and return home Plex, and i regenerate another debug file called at last (Last). I hope it’s good for you now.

Thanks.

Plex Media Server Logs_2023-11-12_20-20-12.zip (1.3 MB)
Plex Media Server Logs_2023-11-12_20-27-16 (Last).zip (1.3 MB)

457

@ChuckPa, I would love to start a pm with you regarding this matter. I am sure that I am not the only one with a VPN. Plex was working fine for me with my VPN for years, it is only recently that this has stopped. There was an update and after that it would only work when the VPN was off. Now that doesn’t even work???

Last night:

  1. I turned off my modum/router, left it off all night
  2. Turned my computer off all night
  3. once all was turned on this morning I turned Plex back on to enable remote access which I turned off before turning off modum/router and computer.

Remote access is working at the moment. I will see how long that lasts, hopefully it is still on before I go to work. Will let you know in an hour. Remote access lasted 1 hour then turned off

I am now going to try it with VPN turned off

459

@dstanleytv

Yes, VPNs are used but it matters HOW you implement the VPN.

  1. If the VPN is implemented on the PMS server – It will fail.
    – Only the traffic from the PMS computer gets routed to the VPN.
    – PMS uses SSDP to find the local modem/router.
    – PMS then asks the modem/router for its IP info
    – PMS asks Plex.tv for the IP address being seen (which is via the VPN)
    – The two addresses don’t match.
    – Failure

  2. If the VPN is implemented on the modem/router
    – All traffic, regardless of source machine and destination
    – are routed via that VPN
    – PMS uses SSDP to find the local modem/router.
    – PMS asks Plex.tv for the IP address being seen (which is via the VPN)
    – The two addresses match.
    – Success

This is an encapsulation problem. Complete capture & encapsulation in the VPN works. Partial does not.

1 Like
460

@ChuckPa Have you received my Debug file ?
Why remote access is active and from mobile phone in wi-fi and 4g doesn’t work ?
I can see only about 50seconds and video stopped. It’s very strange.
Please help me.

Thanks.
Mark.