Synology DS-1019+ Will Not Download Metadata

Plex Media Server NAS & Devices
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Server Version#: 1.18.2.2058-e67a4e892

I recently purchased a Synology server and transferred my media over from my WD MyCloud Mirror. I ran a scan of my media which populates all of the files contained in my libraries, however I was unable to get the metadata and posters to sync for the files that it finds.

I followed the troubleshooting steps here, stopping the service, clearing out the plugin cache, and restarting the service. I attempted to fix metadata by file, one at a time, to see if that could help things, but we still haven’t had any success so far. I tried Fixing Matches, and while it does know which movie it is, the process doesn’t seem to leave the file with any of the notable information.

Logs are attached.

Logs.zip (2.8 MB)

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Please include the entire ZIP of the Logs directory. I need to also see what the metadata agents are doing.

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My bad. Here’s everything in that Logs folder. Logs (1).zip (7.4 MB)

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