Synology: DSM 7 Installation Archive -- Archived from main thread

Plex Media Server NAS & Devices
221

In my case, I followed your instructions, received no error, just a successful install, so stating something like:
"If you do not see a message about migration, just a message stating that installation was successful, then:

  • Set permissions on the folders per instructions in Step 3
  • Verify content is still in the Plex folder
  • Uninstall Plex and set the erase option
  • Install again"

That would probably more than suffice. It would have saved me (I’m assuming I won’t be the only one facing this) some time looking into this. And possibly save Plex employees some time answering support messages from other customers.

Thanks again for your work on this.

222

@donatelloa

Settings - Authorized Devices (upper left corner) → Server (dropdown)

You may now “REMOVE” the unwanted server(s).

After removing , reload the browser ( Control + F5 key )

223

If I set that in the message then you will see that message at EVERY installation.

Is that what you want? (final installation message space is limited)

224

Sorry, I didn’t mean having that in the installer itself. I just thought it might be helpful to state something along those lines in Step 2 of your instructions that start here:

No offense taken if you judge differently. You know best; you’re doing most if not all the support here, even on a holiday weekend! Just in my read of the thread to solve my issue, I found those steps from your posts and thought my use case might be somewhat common.

225

I had remote access to server and could play media from it for about a day and then it suddenly stopped. I restarted and retried the next day and it worked again for another hour or so and then just stopped. The server shows running on my Synology server but it is “unavailable”

Currently I cannot get to the server from the web application. It states, The server “is not available”

Are there some log files i can get access to to try and figure this out?

Thanks

226

@Tyrios

Is the server configured with Dynamic (DHCP) IP address or Static (manually set) IP address?

What you’re describing (works for about an hour) happens when

  1. DHCP is configured
  2. The DHCP server is incorrectly configured to renew the lease every hour (3600 seconds) instead of 86400 seconds.

A server should have a Static IP address so Remote Access, once it configures, will not change its configuration

227

OK - I have dele deleted the Plex server from my MacBook Pro and completely deleted all servers from synology NAS, I am ready to start from scratch. the only thing left (thank god) are the 1700 movie files on the the synology NAS volume 1., 4 bays - RAID 5 set up WD HD in 3 of the bays, 4b-4tb and 8tb,

I do want to also say THANK YOU to all of you helping me out, I am learning so much and you guys are so patient, I know I can get this to work before my theater is done,

228

Luinnar, I don’t how to thank you. I followed your steps and she’s back up and running. I fought the install for hours after the upgrade to 7.0. Thanks to you disaster averted. Again, thank you.
John

229

Hi ChuckPa
You helped me very well earlier this week with my own upgrade.

Today another big strange problem.
My brother was first a home user on my plex.
Today I bought and installed a new DS220+.
I made him also Lifetime Plex Pass member.
I installed (your) latest Plex app

Fromout DSM7 i get the message : Not Allowed, You have no access to this server?

I made all the permissions
I unshared my stuff
I reinstalled the NAS
I reinstalled the PLex App
I even deleted plex in the registry of my Win10
I read this whole article before writing you.

What can I do?
On my DS920+ my Plex works just fine.
On the pure, new DS nothing happens…

help!

thank you
Wieland

230

@wieland

You can’t do that first setup of his PMS REMOTELY.

You can do a lot from the Synology Remote Destkop, including install PMS using the Plex Claim Token …

BUT

He has to click the mouse through the “Got It” and Sign in.
(His mouse clicks are local where yours are REMOTE – which is PMS security kicking in).

Once he clicks those first 2 and gets into the setup wizard, you can take over.

At that point, PMS will know it belongs to that account and your remote mouse clicks won’t matter

231

I just upgraded to DSM 7 and tried to update Plex, but I’m having problems. I think it stems from the fact I do not see the PlexMediaServer user in the system.

How can I fix this, or, at least completely uninstall plex safely so I can start again from scratch?

232

@duke2106_gmail_com

Which version did you install? from Synology Package Center ?

Did you click “Repair” when upgrading ?

233

Did not click ‘repair’. I downloaded the file from plex.tv/downloads.

I did try uninstalling plex before installing the new version - perhaps I read the instructions wrong, as it seemed that I should do that.

My logs are here:
https://drive.google.com/drive/folders/1-AXxhqknPeJaCvy-26OgOwN1vJGHQZC4?usp=sharing

234

@duke2106_gmail_com

  1. Your logs should also contain “Plex Media Server.log” (the current) as well as the other “current” logs. Your ZIP file had none. Did you remove them?

  2. The logs I do have still show DSM 6 not DSM 7. You are on DSM 7 ?

  3. Please review the top portion then pay very close & detailed attention to the “Migration Instructions” part. I don’t think migration started for you .

235

I had the same issue as Lanku24 with my upgrade (after following the 5 “pre-installation” steps from your migration guide). I think it would be helpful to add a note to the guide (not the popup window in the installer) for cases where the installer fails to correctly enter the migration mode and proceeds with a vanilla installation instead (which is what I think happened in my case).

Once I had erase-uninstalled the vanilla Plex installation and set the rights on the Plex folder as outlined in the migration guide, the migration proceeded as described in the guide.

236

I found that log and added it to the location I linked to above.

237

Interesting, Looking over your link again, I found that I never got the GUI interface when installing plex on my NAS:

The plex installer now provides a Synology-style GUI for providing installation options. This same menu system affords options during upgrades and when uninstalling.

It feels like it would be more beneficial to completely remove plex and reinstall it from the download. I saw the instructions (just uninstall using package manager), but didn’t see if there was anything else I would have to manually remove before attempting to reinstall, or if just uninstall, then restart the NAS…

238

@duke2106_gmail_com

If you never got the installer / migration sequence to start then one of the following exists

  1. DSM 6 app was still installed when DSM upgraded to DSM 7 — AND – “Repair” button clicked.

  2. Synology Package Center version installed without migrating (The “repair” button causes this to happen.

What’s gong on here is simple –

The installer walks through a very simple sequence

  1. Is there an existing Plex server in “PlexMediaServer/AppData” – If so, Install software and exit. (UPGRADE)

  2. Is there a Plex server in that hidden location created by the BETA package 1.21.0.3744 – If so, Move it to PlexMediaServer/AppData then exit

  3. If neither of the above, Look for a viable “Plex” share **with a Plex installation in it.

  • Caveat here –
  • The “Plex” shared folder permissions must (reasonably) be as the DSM 6 installer created them. DSM 7 doesn’t have the ability / privilege to read where you might have changed the “Plex” shared folder permissions.
  1. Lastly, Not finding any existing servers, it creates a new server.
239

Based on the above “How it works”.

Is there metadata (Plex/Library/Application Support/Plex Media Server) still existing?

Please tell me what does exist.

I can help you recover anything on the box provided the files haven’t been deleted.

240

It appears the metadata still exists there.