There was an unexpected error

[Jimmmy]

I had the same issue and found a solution that doesn’t require a secondary install. Hope it helps someone. Solution: There was an unexpected error when going to settings page

[DanLikesBeer1]

This is one that finally worked for me. Thanks!

[sa2000]

I have reproduced the problem using an old TiVo lineup id and I have referred it to the Plex Web development team

[Metflix]

Thank you. I cant get this to work with my hdHomerun.

[sa2000]

@Metflix

I cant get this to work with my hdHomerun

Are you using the DVR now first time after it was last used over a year ago with our TiVo lineups?

We switched to Gracenote in December 2020

Debug server logs covering time of you attempting to load DVR settings and set it up would have the information needed to confirm if this was an old TiVo lineup that is in the database

[plexer504]

I’m getting the same “There was an unexpected error” when I click Live TV and DVR. I would say i have not used it for over a year.

[pl_5309]

What version of the server are you running?

Have you already completed ALL the steps in this post: Live TV EPG - The update you’ve been waiting for .

[sa2000]

@plexer504

I would say i have not used it for over a year.

Must be the issue with having an old no longer existing lineup referenced in the database

This is currently with the development team

Debug Server log at the time of the failure would show what lineup is being used

[sa2000]

If the problem is the one relating to an old lineup that no longer exists (eg old TiVo lineup from 2020 or earlier) - there is a workround on the forum but it involves editing the Plex Media Server database

See Workaround: There was an unexpected error when going to settings page - Live TV & DVR - Plex Forum

The issue is currently with the Plex Web development team to address

[mjb99]

Awesome. this worked. thanks so much

[zmakis]

USE this solution works perfect…!! no need to reset and recreate fst and easy …

Workaround: There was an unexpected error when going to settings page

Server Version#: 1.25.2.5319 Tuner Make/Model: Hauppauge WinTV-dualHD I found a workaround to the following error when you go to settings. I see many people across the forums are having this issue. I have to give credit to this post as much of the information here came from it but felt condensing the information into a single post might help people. Plex Will No Longer Add HDHomeRun as DVR - #2 by OttoKerner and Unexpected error when going to Live TV & DVR Settings - #35 by Tiebierius Error w…

[sa2000]

A fix for the Unexpected Error when selecting DVR Settings has just been released in hosted Plex Web App version 4.74.1 available through https://app.plex.tv/desktop

See Release Notice

Plex Web

4.74.1 NEW: :tada:Improved Search - easily see your top search results or dig into a specific type of media no matter where you are in the app. FIXED: Fixed the DVR and LiveTV settings error if DVR has old and no longer existing lineup

• Fixed the DVR and LiveTV settings error if DVR has old and no longer existing lineup

With this fix the settings page will load an allow you to delete the old DVR