I’m having a very similar problem to OP, and I tried to contact support, but it distinctly says that technical support will be ignored through that form. Do you have any other ideas about how to get in contact with Plex about this? I’m unable to find any kind of email or chat or anything other than this forum.
Have you tried the re-linking procedure poste by Tecko above?
Yes, and none of my clients recognize that I have a tidal subscription.
That seems to be a rather different issue then.
OP’s libraries were showing the Tidal section but failed to give them any of the content.
that is my problem too, tidal section is showing but the library (my Tidal) is empty (no content). And it seems that plex is not recognizing any Tidal subscription. I repoduce the issue in the log file.
plexlog2.txt (66.1 KB)
Don’t let that deter you. It is a billing issue, particularly when you got the TIDAL subscription billed through Plex Inc.
I actually have a subscription through Tidal, not Plex. So unfortunately (because I have 2 people that need tidal) I can’t use Plex to manage my sub, although that doesn’t seem to be helping OP.
Unfortunately only the server admin account can use Tidal in Plex.
I did add tidal in the server account, than tidal content is visible on app.plex.tv/desktop/#!/ not in the server account page. But in not one app the tidal content is visible. And the support is really poor I think, nobody did comment to my log file where I repoduced the problem.
Good news! I’m the sole Plex account in the household.
I just needed to get a family plan because I have a family.
You can’t use the family plan in Plex.
Like, it won’t work at all? Because everything I’ve read says differently.
“What about TIDAL “Family” plans?
We are not currently able to offer “Family HiFi” or “Family HiFi Plus” TIDAL plans, sorry. If you already have such a plan through TIDAL, you can link to a different Plex account for each of the available TIDAL members. See the information earlier about linking to an existing TIDAL subscription for access.”
I’ve done this.
Now you going of topic I still waiting for response on my log file. It sucks think I am going back to Roon for Tidal suport
Our Android team looked at the log files shared and there’s nothing obvious in them to explain any issue.
Stepping back a little, could you please explain/elaborate about precisely what issue you’re having, @Tecko? I’m not certain I’m clear on it myself.
My assumption from comments here is that you have artists/albums/tracks that you’ve added on TIDAL’s side to “My TIDAL” (or TIDAL playlists you’ve added to “My TIDAL Playlists”). That content appears correctly when you view the “My TIDAL” tab of the Music/TIDAL source in the web app or the Plex for Mac app. No content is shown when you view the same tab in the Android mobile, Android TV, or Apple TV apps. And, presumably, the “Recommended” tab displays recently played artists, mixes for you, new playlists, new albums, etc. correctly in all of the apps/platforms.
Is this all correct and accurate? If not, then please help explain better, so that we better understand.
You understand it correctly. Only showing up in the web app not in plex Mac app. Same problem as on the android devices.
<“Recommended” tab displays recently played artists, mixes for you, new playlists, new albums, etc. correctly in all of the apps/platforms.>
No plex sees the tidal section as a free account or so. It says you need to get a subscription. There are recommendations but they played only a few seconds.
ps. thx for looking into this issue.
I add screenshot so you can see:
Our team’s been investigating this issue and they identified an issue that could cause the behavior you’ve both experienced, @Tecko and @kuijibo1. The broader, permanent fix for everyone is still forthcoming, but the team was able to manually fix both of your accounts. If you force-quit your player app and then launch it again, that should hopefully get things working for you.
Please avoid doing anything like unlinking/relinking your TIDAL account on your Plex account for now, as doing so (before the broader fix goes out soon) will very likely break things again.
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and when is the fix due because i have literally the same issue as the person above and yet no one bothered to reply to my thread?
Just force quit my shield app and it did not fix it.
@ chrisc The manual fix is working in my case.
Same issue happening here using Plex/Plexamp on iOS. No Tidal content will load and Tidal section on Plex shows “Music is not available”.
Works fine on Plex web. Force quitting clients does not work.
