Tidal not showing content

[douglaskirton]

Just found this thread. I am experiencing exactly the same issue. On all of my players except app.plex.tv (i.e., not working on my-IP web player, IOS, ATV). See below the error, which seems to be the same one as the one here. Can you also help me with this manual fix and when is the ETA for the bugfix? I am also experiencing similar issues with the new discovery services, so this may be related?

Tidal integration does not seem to work for me?

I am premium subscriber to Tidal HK (where I live). I subscribed directly (not through Plex). Tidal APP works flawless and I can use it. I have linked Tidal to Plex by signing in, which worked. Tidal now shows up on the web app as well as IOS / ATV devices. However, there are quite some issues, so it doesn’t really work yet in Plex: “My Tidal” is empty and gives me a promotional message “Tidal + Plex is more” All songs can only be played as preview “Add to Music” does not display “…

[lee_j7]

Adding my voice here as this seems to be the main thread for the issue and is hopefully gaining traction on a fix.

TIDAL subscription is active but Music dashboard still showing TIDAL ads

Having exactly the same issue. Plex pass member as of last week. I signed up for tidal (separately via a £2 for 90 days offer they had)last night, linked my account via “other services” in settings. Got the confirmation email. Neither Plexamp, nor Plex in IOS let me view Tidal music. I’ve occasionally been able to add tidal music via the web app but it seems hit and miss. My PMS is on a synology NAS via docker if that makes a difference. Anyway to escalate this? It’s marring what has so far been…

[chrisc]

A broader fix has been deployed. Anyone who’s had the issues as originally reported in this topic, please try the following now:

1. Go to your https://app.plex.tv/desktop#!/settings/online-media-sources account page and disable the Music/TIDAL provider
2. On your Sign In | Plex account page, unlink TIDAL, and then link it fresh
3. Back on the Online Media Sources page, enable the Music/TIDAL provider again
4. Wait 10 minutes for changes to propagate
5. Restart (e.g. force-quit and launch) the player app

This was a specific fix for this specific error, so it very well might not resolve things if you’re having a different TIDAL issue. If you’re having a different issue, please report it in a different forum topic. Thanks!

[douglaskirton]

When will this fix been pushed to our devices?

[Tecko]

@chrisc

A broader fix has been deployed. Anyone who’s had the issues as originally reported in this topic, please try the following now:

This is working now.

[douglaskirton]

After I went to the manual steps above, this is now working on the webplayer and also on ATV. However, it does not yet work for me on the IOS player (iphone). Do you want me to open a new thread? @chrisc

[Hhhonlyfan]

Have done this and and opened a thread and yet no one has bothered to reply to it!

[lee_j7]

This fixed it for me.

[douglaskirton]

@lee_j7 and @Tecko , also working for you on IOS/iphone? After going through the manual steps (in @chrisc 's post), things are working for me again on webplayer and ATV. However, it is still not working on my iphone. Message on iphone is “music is unavailable”. I restarted the iphone (in addition to the steps above), but it is not working.

[presidentbellacourt]

Steps have fixed it for me too. For iOS devices, I force quit (go to app switcher, swipe up) after waiting the 10 minutes suggested.

[lee_j7]

Yep working on all iOS devices now for both Plex and Plexamp after following the steps outlined by Chris