Server Version#: 1.22.3.4392-1
Player Version#: 1.31.0.2254-43df1e6e
I’m having problem whereby various shows (e.g. “Flip or Flop”), will go from matched with all the metadata, to completely unmatched. In the Flip or Flop example, there are 9 seasons, each of which registers as it’s own show by Plex initially; “Flip or Flop S01,” “Flip or Flop S02,” etc, which I then have to manually match to “Flip or Flop”. After choosing, “refresh all metadata,” it will pull all the proper episode titles, posters, etc. Then, within no more than 24 hours, I will find all of that undone, and there are once more 9 different shows that plex is identifying, one for each season. I imagine the fact that Plex is not recognizing it off the bat has something to do with my directory names; most of the files are kept in /path/to/tvshows/Show.name.S0X.quality.lots.of.extraneous.info
But I have no idea why plex would suddenly lose the info. Any ideas? Logs from the past 24 hours are attached, Idk exactly when the last unmatch event occurred, but I rematched it last around 2021-04-27 03:30 UTC; logs attached.
Not sure why things are reverting to unmatched after you manually match things. However, your naming structure is definitely contributing to things.
Plex is very picky with TV shows. Rename your files according to Plex requirements.
After renaming, it may be necessary to Plex Dance the entire show.
If you’ve many shows to rename (you mention nine), take a look at FileBot. It has templates for Plex and can make quick work of renaming hundreds of movies/shows.
An example, copied from another post, but still applicable:
\TV Shows <-- TV Library points here. Name does not matter.
..\Ace Attorney
....\Season 01 <-- "Season" must be in English
......\Ace Attorney - s01e01.ext <-- ext = mkv/mp4/etc
If you want to keep the “quality.lots.of.extraneous.info,” put it at the end of the file name. Plex ignores everything after sxxeyy. Ex: show_name - sxxeyy - episode_name [quality.lots.of.extraneous.info].ext
\TV Shows <-- TV Library points here. Name does not matter.
..\Ace Attorney {tvdb-305077}
....\Season 01 <-- "Season" must be in English
......\Ace Attorney - s01e01.ext <-- ext = mkv/mp4/etc
