TV Shows not showing up after being added as a library

[westcl0x]

Hello,

I am sure this question has been answered every possible way, but for some reason I cannot find my solution hoping I can find it here.

I am trying to enable TV Shows in my plex library. Here are the steps I have taken.

Manage >> Libraries >> Add Library TV Shows → Point to folder:

/plex/TV Shows/

Within the TV Shows directory, I have one episode of supernatural I am using to try and set this up. I have that named as follows:

plex/TV Shows/Supernatural/Season 7/Supernatural.S07E02.Hello.Cruel.World.1080p.BluRay.mkv

By doing these steps I do see a new TV Shows category appear in my list on the left within the plex interface, but when I click scan ‘Scan library files’ it returns:

“TV Shows” is empty

I have seemingly the exact same configuration setup for /plex/Movies and that seems to be working perfectly.

Any thoughts? And sorry for creating a thread which most likely has already been answered.

[tom80H]

For the fun of it… try to drop the technical blah blah from your file names – just to rule out it’s getting in the way:

plex
  TV Shows
    Supernatural
      Season 07
        Supernatural - s07e02 - Hello Cruel World.mkv
        OR
        Supernatural - s07e02 - Hello Cruel World [1080p BluRay].mkv

On what platform are you running your server?
Have you verified the server has access to those files (permissions)?

[SE56]

All those Periods in the file name… Oh dear.

[westcl0x]

Thank you for the quick reply.

I did a quick rename:

/plex/TV Shows/Supernatural/Season 7/Supernatural - s07e02 - Hello Cruel World.mkv

But that did not seem to do the trick.

Your comment about permissions has me wondering. I am running it on a QNAP, and looking at the underlying file permissions on the CLI it shows the exact same as it does in the movies directory RW - RW - RW, and the folders being RWXRWXRWX. Is there some other place I need to verify permissions are set? Perhaps in the plex GUI somewhere?

[westcl0x]

Was just trying something I saw on another forum. I do not use periods in my naming conventions typically

[SE56]

Remove that corrected file and do the Plex dance, return the file to storage device and scan.

Reference to correct Naming.

https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

[westcl0x]

Hi SE56,

Thanks, I tried the plex dance on the Supernatural title above, but it did not seem to do the trick. Do you know of any other tips I could try here?

[Divideby0]

The periods are fine. As far as I can tell, Plex doesn’t use periods as separators to break up the episode-matching logic.

I think it shouldn’t matter, but try putting “Season 07” with a leading zero. It’s standard advice, and I see you haven’t done that yet. From what I know of the Plex logic, that doesn’t matter for how it finds files, but it wouldn’t hurt to try…

One last question from a Linux newbie… But you did verify that the PLEX user has those permissions, not yourself, in case it runs under a different user?

[SE56]

Yeah, Try adding the Following {tvdb-78901} in folder name.

Supernatural (2005) {tvdb-78901}

[westcl0x]

Thank you everyone for your assistance, the issue for me came down to the spaces in TV Shows. I could not figure out the correct syntax to add the spaces to the name so I simply renamed my folder TV Shows to “TV”. Reran the library import and now things are working.

Thank you for all of your assistance, I am surprised how quickly I was helped.

[BigWheel]

That’s a bit odd. What OS is your Media Server running on?

[westcl0x]

Hi BigWheel,

I am running it on a QNAP QTS 5.1.0

On the QNAP

pwd
/share/CACHEDEV1_DATA/plex/TV Shows

ls /share/CACHEDEV1_DATA/plex/TV\ Shows/
Supernatural/

For the library location I tried adding:

/share/CACHEDEV1_DATA/plex/TV Shows
and
/share/CACHEDEV1_DATA/plex/TV\ Shows/

Neither one seemed to work. Renaming ‘TV Shows’ to ‘TV’ and adding this path:

/share/CACHEDEV1_DATA/plex/TV

Did work

It must be with how I am trying to add it with the space.