I do not have that information. This is being fixed by our provider.
The feedback I have from our provider is that an approach for solving this has now been agreed internally and it is going through the Change Process to get that work designed, scheduled and implemented
A 6 month old fault not even been designed yet. Wonderful. Typically, how long might we expect from this point?
Any update please?
Any update? You probably don’t appreciate just how irritating it is to schedule a bunch of films to record and then have to go through and have to adjust the timing for half of them.
Any update on when this will be fixed please? I really hope it’s before Christmas.
This is a product change and not a simple bug fix - so it will take some time.
The EPG data is as provided by the channel - in fact some channels like Sony do themselves merge airings before sending the data.
It has already taken some time. It’s now 7 months since you decided to replace a working system for a broken one. Could you ask the last provider how they did it?
I’m not sure why it is so hard to fix. Ironically the free over the air EPG for Freeview has all the necessary data to bridge breaks in a program/film and has had for many many years. I know because I’ve programmed some PVR software and it works perfectly. The data is out there to achieve what is required.
I’m not sure who the data provider Plex is using but it feels like it is done on the cheap with teams of people just browsing the various online websites and screen scraping for the various channels and manually compiling something. It’s almost seems like when someone in that team has a weeks holiday their stand-in decides to enter data differently and something else breaks.
Just as a FYI, I missed so many recordings because of this over a busy Christmas film season… Whilst you can adjust the timing, it plays havoc with Plex’s clever way of finding the best recording to schedule. Plus it’s very tedious having to remember what channels this happens on and going to each to adjust.
Anyone recording Bancroft on ITV - be aware that tonight’s Episode is wrongly numbered by Plex EPG. Instead of Episode 3 it has, for reasons unknown, been labelled as Episode 1. As a result, if you have Epsidode 1 already on Plex, then tonight’s episode will not record.
I suppose it is worthless asking, yet again, why it has been decided to provide a much worse service for the same price without a hint of an apology. It has been going on for months and I have zero confidence that these kind of problems aren’t with us forever. Plex should swallow their pride and go back to a service that works.
This has been reported to our provider.
Any update?
Nothing new to share
I posted this in other thread - There was a change in the UK for Freeview where a number of channels moved and a few new channels. Tuner scan would be needed to pick the changes and the after that going through server settings for Live TV & DVR to check the mapping of channels and adjust any that do not auto-rematch or get picked up - followed by full refresh
The changes were announced here https://www.freeview.co.uk/7-jan-2020-channel-changes-freeview with more detail here https://www.rxtvlog.com/p/freeview-updates.html
Hmm, like a chicken into a wolves’ den…
I just bought a HD Homerun Quattro, which works fine across the home network (all wired 100MB ethernet).
I’ve set up my Drobo5N as a Plex server, and a TV library as a virtual disk on the Drobo.
Client Apps work fine, it’s just that when trying to set up the DVR, Plex accepts my partial postcode but does not get any further. It does not offer me a choice of EPG sources.
The result is that there is no point using the Plex service. as it is slower than the native HomeRun Apps and the recording functionality simply is not there.
I was about to sign up as a lifetime Plexer, but now think it makes more sense to use the Homerun service.
Is Plex really this bad?
Hi @kidas_Dave this sounds like a different issue, but one that I remember people having problems with recently. Could you put this into a new thread?
Many thanks for the response.
In fact I solved it.
The default Plex App download on Drobo is (January 2020) Version 1.15.6.1079
The latest release is Version 1.18.4.2171.
You have to install the latest version manually. That appeared to fix the issue.
It still took around 6 hours to download the guide, and, to be honest, the Drobo is massively underpowered to run Plex as a server with transcoding, but I have now managed to record a couple of sample TV shows. though the transcoding took over an hour for each SD show of 15 minutes in length. Ouch!
Query answered. Thank you 
agh - makes sense. We all needed to upgrade in order to use the new (absolutely rubbish) EPG. Your version was probably still trying to work with the old (decent) one.
You may have the “Enhanced Guide” option enabled. You can disable that. The main benefit is adding extra more detailed synopsis - but it may result in mismatches and it is expected to get disabled in a future Plex Media Server release and only be available for xmltv users - optionally
