Unable to add folders to libraries in PMS

[ChuckPa]

@colbat5

I set up the NAS 3 days ago, brand new and install PMS as instructed by Plex and other experts. PMS resided on the 1st drive of the NAS. After the initial setup, I loaded 20 movies, each in their own folder in the “Movie” folder of the NAS as Plex instructed. The movies are named according to Plex convention [name (year)], the folders with just the movie title. I tested this initial loadout and was able to see the movie and their metadata, and watch the movies on my smart TV on the LAN (my ultimate goal for the NAS). After this success, I tried adding more movies and Plex deleted everything. Now I am unable to load ANY movies into the “Movie” folder in Plex. Every time I try to load anything the “Movie” folder remains empty. I have looked through dozens of internet articles and Plex’s community support and no one seems to understand the problem or have any solutions. It’s ultimately a very simple issue. I want to add movies to an existing Plex folder. As far as I can tell all the necessary permissions are granted so I don’t know what the problem is. This really should be a simple cut and paste or click and drag operation, but Plex has made it so convoluted, non-intuitive and opaque that I can’t figure it out. PLEX-remember KISS.

For each shared folder you have your media in:

1. Control Panel - Shared Folder
2. Highlight the folder name
3. At the top, click EDIT
4. Select “Permissions” tab in the new window

Now you’ll add permissions for System internal user PlexMediaServer
(the faq is worded for those who migrate but procedure is applicable to all)

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, or are installing a server for the first time, folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlooked. Installing Plex for the first time, new installation…