Unable to open library but work around to view

[Nico1980]

Server Version#: DSM 7.2.2.72806 Update 4
Player Version#: 1.42.2.10156
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

open I open Library I get the following screen Grandjuction is currently unavailable.

but if I go to home, I can see and play videos. I fighting with this for a week now. Only thing I can do is reinstall plex software.

[trumpy81]

Reboot your Modem/Router and everything connected to it, including any wireless devices. That should clear any DNS cache corruption that may be causing your issue.

Then go to your PC/Laptop, open a web browser and type in:
http://NAS-IP-Address:32400/web

Replace NAS-IP-Address with the IP Address of your NAS. E.G. 192.168.0.24

Make sure you sign into Plex Web using your Plex account credentials then go to:
Plex Settings > Server > General and make sure the Plex server on your NAS is Claimed.

Then restart your TV/Roku etc… and open the Plex app.

Fingers crossed, everything should be working now.

[ChuckPa]

@Nico1980

Looking at your Plex.tv account:

This server status is:

Created 19 days ago 
Last Seen about 5 hours ago

What do your PMS logs show?

(You can stop PMS, Use FileStation, Make a zip of the “Logs” directory under PlexMediaServer shared folder and attach it here)

It looks like your server keeps asking for certificates and Plex.tv is saying “No More”

This only happens when something breaks the permissions in the PlexMediaServer shared folder ( My start scripts / installer doesn’t have permission in DSM 7 to fix it like it had in DSM 6)

The solution is this:

1. Run this scheduled task.

Synology FAQ - Questions, Answers, and How-To's

FAQ 32: Repairing the PlexMediaServer shared folder While DSM 7 manages the permission of the PlexMediaServer shared folder itself, it does not manage the permission of files placed inside. This means any modification of permissions can cause PMS to fail. Frequent causes: Placing media in the shared folder – Which should NEVER be done. This is for PMS internal (metadata) use only. Special allowed case of adding plug-ins but must be installed correctly. One of the biggest confusion po…

2. Restart the server

I have reset your certificates

[Nico1980]

Hi,

I think the script you sent me does not seem to work, but I think I know why.

The script is:

#!/bin/sh cd /var/packages/PlexMediaServer/shares/PlexMediaServer chown -R PlexMediaServer:PlexMediaServer AppData & find AppData -type d -exec chmod 755 {} \; & find AppData -type f -exec chmod 644 {} \; & wait

I think the problem is the path to where the PlexMediaServer is not where it thinks it should be.

Here is my path to Server software.

I don’t remember enough Linux to create the correct path.

Can you help. Thanks a million for the help.

[FordGuy61]

@Nico1980

I think the problem is the path to where the PlexMediaServer is not where it thinks it should be.

Please re-upload the picture.

That is the correct path.

/var/packages/PlexMediaServer/shares/PlexMediaServer is the volume independent path to the Plex Data Folder. It does not matter if it is on Volume 1, Volume 2, etc. That path will always be the same. Synology keeps track of it and adjusts as needed.

@Nico1980

#!/bin/sh cd /var/packages/PlexMediaServer/shares/PlexMediaServer chown -R PlexMediaServer:PlexMediaServer AppData & find AppData -type d -exec chmod 755 {} ; & find AppData -type f -exec chmod 644 {} ; & wait

Not sure if that is just a copy/paste formatting issue, but the commands must be on separate lines.

#!/bin/sh
cd /var/packages/PlexMediaServer/shares/PlexMediaServer
chown -R PlexMediaServer:PlexMediaServer  AppData &
find AppData -type d -exec chmod 755 {} \; &
find AppData -type f -exec chmod 644 {} \; &
wait

[ChuckPa]

@Nico1980

#!/bin/sh cd /var/packages/PlexMediaServer/shares/PlexMediaServer chown -R PlexMediaServer:PlexMediaServer AppData & find AppData -type d -exec chmod 755 {} ; & find AppData -type f -exec chmod 644 {} ; & wait

As per FordGuy

Yes, they must be on separate lines as shown in the FAQ / How-To
The FAQ is written to be regular COPY/PASTE compatible.
(If you did ‘paste without formatting’ , you would end up with your results)

[Nico1980]

they are on separate lines, I was in a hurry and should have correct the what I was using. Sorry

[ChuckPa]

@Nico1980

Does it run as the root user? (in the task settings)?

I will open a PM to you so you can share what you got back in email results and screenshot of how you setup the task.