Video in Photos Library are not working

Plex Players Streaming Devices
1

Server Version#: 1.25.3.5409
Player Version#: 8.28.0.30077

Hello,
Im not able to watch any video that are with my photos. The sound is starting but there is a orange circle spinning. Its not working on Shield Plex app, Firestick or my Cellphone Plex app. But its working good on Windows Plex app or any TV app. Look like its a problem with Android app. What I can do?

Thank you

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2

Okay, we’ll continue here instead of on Reddit :wink:

Just confirmed what you are seen, and in dialog with the Dev Team, so please standby

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3

Thank you very much!!

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4

Been having the same problem. Anything I can do to help troubleshoot?

5

Exact same problem for me. I requested assistance in another thread. Sounds like a larger problem they are working on.

6

Same here.

I would connect the issue with the newest ExoPlayer update (to v2.16.1) as when you downgrade to Plex V8.27.2.29938 everything works just fine.

Looks like the problem is only within the Photos Library when watching videos (doesn’t matter if transcoded or not)

Thanks for any update on this issue

7

How do you downgrade to V8.27.2.29938?

8

You would find one on so-called apk mirror site, but be aware that it is not official way and the apk can harm your device.

If you just want to debug, you can try but don’t use the apk found on the internet on every day basis, it could be modified and contain some malware or worse.

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9

Hey!

I’ve found a better way to downgrade your plex app on mobile devices, here’s the link to the announced versions from official plex forums:

Plex for Android - Announcements - Plex Forum

You can download the apk according to your device (arm64 probably if you have a decent smartphone)

Cheers!

10

I;ve found the problem on all android TV based devices I’ve tested. Worked fine on a Roku and Apple TV

This past weekend I set up a Plex server on a Windows 10 PC - again the android TV clients exhibited issues while it worked fine on roku

So I dont think its a server side issue -

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11

Plex pushed an updated Android app yesterday, but I’m still having the same problem.

12

What version is your updated client?

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The most current version updated by my Samsung phone is Plex for Android 8.29.0, which was updated yesterday and still doesn’t work. The last version that worked was Plex for Android 8.27.2, published on 12/21/2021. I’m currently running 8.27.2 and turned off auto-update in Google Play until things are figured out. Plex for Android - Announcements - Plex Forum

14

Any update? @dane22

15

I down graded my channel master android TV box to the 8.27.2 as described

This version works fine

16

I’m having the exact same problem with my Channel Master Stream+ AND my Amazon Fire TV - they worked fine one day - the next, BOTH wouldn’t play any videos in my photos folder.

Same symptom - audio plays as normal, but the video is frozen with a spinning orange circle.

As an experiment, I moved one of my MP4s (a cellphone video) from the photo folder to the video folder - and it plays fine.

This seems like a very simple issue for Plex to identify and fix – I’m surprised it has not yet been addressed. It’s a major annoyance for users like us; I’ve numerous nature videos, et al, I’ve taken over the years in my photos folder - and I cannot view any of them thru my Android streaming devices.

BTW - my Roku is unaffected by this bug.

17

How do I download and install a previous version on a streaming device like Amazon Fire TV? It would be easy on a phone or laptop - however, via the main menu on Fire TV I have limited options for accessing software versions to install on a Fire TV. The only Plex app available to download in the Apps section is the current buggy version.

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Yes the bug is only on android application

19

The fire TV is hard to do, the hardest thing is getting the file on the device

Do you have a way to hook up a USB stick ? There are “OTG” cables that let you share the USB port to hook up a USB stick and still power the device

Another way is to get something like esfile explorer, I do that. I mount a file share on my home network

Another way is to install the silk browser and navigate to the link and download directly

20

Same here, latest versions, all android apps won’t play videos in photos library, when tested in videos library, everything works great.

However I found a workaround, if Android app has enabled the use external players, all videos will play fine, whatever library they are on, at least on phones, haven’t tested this on Android TV.

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