A drive on my NAS crashed and I needed to swap the drive and restore all my files from backup drives. That is now complete. I have one folder that I neglected to map for backup that I recreated and copied the videos from the DVDs. That too is now complete. However, I am unable to see the newly creat…

Have you checked the permissions actually match the requirements for DSM version installed on your NAS? They’re different with regards to the system user running the Plex Media Server… under DSM5/6 that should have been „plex“ while on DSM7 it’s „PlexMediaServer“

They both are set as “plex” even with me running DSM 7 and the MKV side works fine. I wonder if I need to rename both to "Plex Media Server”? Odd that Harris does work while MKV does… [Screen Shot 2022-09-23 at 9.41.02 AM] [Screen Shot 2022-09-23 at 9.41.22 AM]

[image] Synology FAQ - Questions, Answers, and How-To's Tips, Tricks & How-Tos FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology…

Just getting back into this after a few days away. While the open question of Plex and PlexMedia Server remain- my MKV files are visible while my Harris files are not, I went in to make the change today and see that I have both Plex and PlexMediaServer on my NAS under Shared Folders. [Screen Shot …

The issue isn’t about the Plex server directories existing. There’s a system user named PlexMediaServer which needs to be granted access to the Harris folder in order for Plex to see that media.

[image] david.weinberg: me running DSM 7 [image] david.weinberg: While the open question of Plex and PlexMedia Server remain The user plex and the Plex shared folder are not used by Plex Media Server on DSM 7 systems. Both can be deleted or used for other purposes. The shared fol…

Thanks to you and @tom80H for the guidance. After way to many attempts, I decided to remove and reload Plex. After doing so and giving permissions in DSM, all video folders are now visible :slight_smile:

Videos Not Loading in New Folder

Plex Media Server

tom80H September 23, 2022, 2:02pm 4

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Videos Not Loading in New Folder

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