Hi,
I just put a new artist in my music library, and there seems to be no way for it to appear in my library.
The folder structure and naming convention is correct and follows the Plex rules.
The album mp3 tags are all correct
The album is also available on last.fm (http://www.last.fm/music/She+Wants+Revenge/She+Wants+Revenge)
Is there any way I could “force” Plex to add the music to the library?
If the album name is the same as the artist name, you need to be “■■■■” about the naming rules.
Make sure that the embedded AlbumArtist tag is also set.
You might want to instruct Plex to give your embedded metatags preference over the informations from last.fm by
Settings - Server - Agents - Albums - last.fm
move the line ‘Local Media Assets’ to the top of the list
If your library is of the type ‘Premium Music’, here are some more infos how to give embedded metatags preference over the infos from Gracenote:
https://forums.plex.tv/discussion/comment/1093611/#Comment_1093611
Music /
She Wants Revenge - She Wants Revenge /
1. She Wants Revenge - tracktitle_1.mp3
2. She Wants Revenge - tracktitle_1.mp3
...
if you have ‘Artist’ subfolders, it goes like this:
Music /
She Wants Revenge /
She Wants Revenge - She Wants Revenge /
1. She Wants Revenge - tracktitle_1.mp3
2. She Wants Revenge - tracktitle_1.mp3
...
After renaming and setting all the meta tags, perform the Plex Dance with the album (for music, you can omit step 4)
Thanks for the detailed reply Otto.
So, first of all I have a Premium Music Library and I use this naming convention:
Music /
Artist/
Album/
xx - Title.mp3
I picked this naming convention following the official documentation (bottom of the page)
This naming convention works with every artist but She Wants Revenge. Ant it even works for artists that have albums with their same name (for instance Yael Naim’s album Yael Naim is perfectly recognized with that folder structure)
For what concerns the metadata preference, every option has Local Media Assets on top of the list, and I just double checked that the metadata in the files is correct.
Any idea what else I could try and do?
@AlexKalopsia said:
Any idea what else I could try and do?
Do like I proposed above, the second variant with the ‘Artist’ subfolder.
Zero luck, still not recognized :S
Which meta tags did you set in your files?
May I see a snapshot of the folder with the file and folder names?
Did you perform the Plex Dance after the renaming?
Here you go. I also performed the Plex Dance with no result 
The page on naming conventions prescribes a dash following the track number. You appear to have used periods.
Maybe try that?
@beckfield said:
The page on naming conventions prescribes a dash following the track number. You appear to have used periods.
I can assure you that it is working with periods. It is even less ambiguous than with dash, if you think about it.
@AlexKalopsia
your file names and metadata are immaculate.
I cannot think of a reason why this wouldn’t work.
May I have the files for analysis?
@beckfield said:
The page on naming conventions prescribes a dash following the track number. You appear to have used periods.Maybe try that?
My original naming convention was (as stated in the previous post) with the dash. I only changed it following Otto’s instructions
@OttoKerner said:
@beckfield said:
The page on naming conventions prescribes a dash following the track number. You appear to have used periods.I can assure you that it is working with periods. It is even less ambiguous than with dash, if you think about it.
@AlexKalopsia
your file names and metadata are immaculate.
I cannot think of a reason why this wouldn’t work.May I have the files for analysis?
Do you have an email address I can send the files to?
@AlexKalopsia said:
Do you have an email address I can send the files to?
Zip them up, then upload them to Google Drive or similar and PM me the download link, please.
I just put them into my library.
Do you have this option ‘checked’ in the properties of your music library: “Use embedded tags”?
What platform runs your server on?
This is crazy
“Use embedded tags” was unchecked but even after checking it nothing changed.
I’m running Plex on a Synology NAS
Extra information:
If I try and sort “By Folder” I can see the artist and album folder, and if I go inside of them, Plex says “There is no content in the selected folder”
@AlexKalopsia said:
“Use embedded tags” was unchecked but even after checking it nothing changed.
After checking the option, you need to perform the Plex Dance again.
I’m running Plex on a Synology NAS
Try this: put the local/private IP address of your Syno into “List of IP addresses and networks that are allowed without auth”
under Settings - Server - Network - (Show Advanced)
After changing this setting, a restart of Plex is required
Then perform the Plex Dance once again.
If this still doesn’t help, we’d need log files.
https://forums.plex.tv/discussion/191000/faqs-read-this-first#top (Q13)
(do not activate ‘verbose’ logging)
Adding the IP and restarting didn’t help
Scanner Log: https://dl.dropboxusercontent.com/u/25638573/PlexScannerLog.txt
Server Log: https://dl.dropboxusercontent.com/u/25638573/PlexServerLog.txt
It seems like there’s a problem with the folder permission?? :S
Thanks again for the help.
The operating system on the Synology is linux-based, isn’t it? If so, then file permissions might be involved.
https://support.plex.tv/hc/en-us/articles/200288596-Linux-Permissions-Guide
OK, PROBLEM SOLVED!
I checked the folder permissions through File Station, and noticed that the She Wants Revenge folder was the only one that had different permissions compared to all other artist folders (where all permissions are grayed out). What I did was to manually create a new folder for the artist and then put the songs in, and now everything works. I think the problem could be that I created the folder outside of the Plex library and cut-pasted it there :S
Now Plex found the band even with the old naming convention (/She Wants Revange/She Wants Revenge/01 - track.mp3)
Thank you so much for the help, I really really appreciate it!
Glad you found it!
Happy Plexing!
