When access is lost -- server and device credentials are out of sync

Plex Media Server Desktops & Laptops
1

When server and device credentials are out of sync.

Use this procedure when:

  1. You receive the nasty “No Soup For You” message
  2. You’ve changed your Plex password and now have trouble accessing something.
  3. You’ve cloned the server or performed a ‘backup & restore’ using the procedures above but now cannot access the server.
  4. You have secure connections “Required” but now find yourself locked out of the server for reasons you don’t understand.

Begin here:

  1. Sign out the plex/web browser
  2. Open a new Window
  3. Go to to www.plex.tv (not app.plex.tv)
  4. Sign into your account settings.
  5. Force sign out everything as you change the password.
  6. Open an incognito window
  7. Open http://ip.addr.of.host:32400/web (or 127.0.0.1:32400/web if on the host)
  8. Sign in
  9. Claim it again.

The X-Plex-Token (PlexOnlineToken) and other credentials will now all resync
go to your devices and sign them in again.

In the extreme case (locked out via “secureConnections” required.

  1. Stop Plex.
  2. Edit “Preferences.xml”
  3. Add secureConnections="1" before the closing /> (set as preferred)
  4. Save the file
  5. Start Plex

You now have 1 chance to go in and get control again without repeating.

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