Why my files will not be read by plex media server

Plex Media Server
6

Besides the Audio & Subtitle settings shown by BigWheel, your naming needs a bit of attention along the lines of what Otto posted.

Plex works best when your show is named like this

The White Lotus
├── Season 01
│   └── The White Lotus - S01E01.mp4
└── Season 02
    ├── The White Lotus - S02E01.fr.srt
    └── The White Lotus - S02E01.mp4

Please use the word Season due to a Plex restriction on folders used for that purpose.
After you’ve made major changes to filenames or folder names, and if you don’t mind losing watched state on that series, then it’s best to Plex Dance the series.

  • move The White Lotus folder somewhere Plex can’t see it.
  • scan library files, empty trash, clean bundles, optimize the database
  • move The White Lotus back into Plex and scan.

Should work. If not, let us know.

Caveats:

  • an episode could have an audio track where someone failed to specify the language in the audio track metadata. If the audio track has Language=unknown then automatic subtitle choosing doesn’t work afaik.
  • SRT subtitle files are text files, and text files get encoded with the character set most common in your region. Because we’re a global population, the standard encoding is UTF-8. If your SRT file does not UTF-8 listed as the encoding when you look at it in a good text editor, then that will cause problems. It should be converted to UTF-8 for best results.