WORKAROUND FOUND: Unable to retrieve metadata for a particular show (Star Trek: Short Treks)

[JuiceWSA]

Not sure what document you’ve been reading:

A TV Show Library/
....Star Trek Short Treks/
.......Season 01/
.........Star Trek Short Treks - S01E01.mkv
.........Star Trek Short Treks - S01E02 - Episode Name Optional.mkv
.......Season 02/
.........Star Trek Short Treks - S02E01.mkv
.........Star Trek Short Treks - S02E02 - Episode Name Optional.mkv

Remove show from library
Scan Library
Empty Trash
Clean Bundles

Name and structure like that above

Put show back in Library
Scan Library

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

Then start fixing your other shows - if any of them matched like you’ve been naming and structuring - it’s a miracle.