For at least the last 3 weeks I’ve been having an issue with the Xbox client on my XBox One X.
The client will not return to the home screen after completing a video. It just leaves the video player up with a black screen and will not take any commands. I’ve looked in the logs and don’t see anything on either the server or the client indicating an issue. Just the client stops responding and leaves you stuck on the player. Only way to fix it is to then force quit the app and restart it.
Last log messages are below. This is the same video, with the first logs from my watching it from start to finish and it not returning to the home screen. The second was my starting the video, fast forwarding to the very end, then letting it end, and it does go back to the home screen.
Server Version#: 10.0.25398.4478
Player Version#: 5.82.2
LOGS:
This is what happens before the crash (no errors, just stops)
May 17, 2024 19:50:19.423 [23576] Error — [Req#11f9b3] Unable to find client profile for device; platform=Xbox, platformVersion=10.0.25398.4478, device=Xbox, model=Xbox One X
May 17, 2024 19:50:29.446 [23576] Error — [Req#11f9d9] Unable to find client profile for device; platform=Xbox, platformVersion=10.0.25398.4478, device=Xbox, model=Xbox One X
May 17, 2024 19:50:39.937 [23576] Error — [Req#11f9fe] Unable to find client profile for device; platform=Xbox, platformVersion=10.0.25398.4478, device=Xbox, model=Xbox One X
May 17, 2024 19:50:49.744 [23576] Error — [Req#11fa26] Unable to find client profile for device; platform=Xbox, platformVersion=10.0.25398.4478, device=Xbox, model=Xbox One X
May 17, 2024 19:50:53.499 [23576] Info — [Req#11fa4e] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] [PlaybackSessionController] playback state changed to: stopped
This is what it looks like when it returns properly.
May 17, 2024 20:00:51.940 [26428] Error — [Req#120496] Unable to find client profile for device; platform=Xbox, platformVersion=10.0.25398.4478, device=Xbox, model=Xbox One X
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] [PlaybackSessionController] playback state changed to: stopped
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] Navigation: Closing screen: VisualMediaPlaybackScreen
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] goBack on screen: VisualMediaPlaybackScreen
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] [PlaybackMetrics] Removing playback metrics from PlayerController
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] [Xbox] restoreDefaultDisplayMode: Restoring default display mode
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] Navigating back to screen: PreplayScreen
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] [ServerConnectionTestManager] Started
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] Navigated back to screen: PreplayScreen
May 17, 2024 20:00:56.514 [26428] Info — [Req#1204ac] [Plex for Xbox] [sovamind:cqpyd5oweqgnguv7zbpx7z19] [Xbox] restoreDefaultDisplayMode: Restored default display mode
